Kevious Shockley
Hampton,GA
Summary
Recent high school graduate, seeking a position in a company that values professional development and fosters a growth-oriented environment. Eager to contribute strong work ethic, adaptability, and enthusiasm for learning.
Overview
15
15
years of professional experience
Work History
To-Go Server
Miller's Ale House
12.2023 - Current
- Cleared leftover food and utensils after meals and disposed of waste in litter bins
- Dispatched delivery drivers with ordered items to customers' pickup points, confirmed delivery, and requested service feedback to identify areas needing improvement
- Served and packed prepared food and beverages for guests and confirmed payments before checking out
- Arranged chairs, checked tabletop condiments and restocked supplies before opening restaurant to receive guests
- Greeted and warmly welcomed customers to restaurant and answered queries regarding available food and beverages to help customers make informed decisions.
Kitchen Production & Food Expediter Associate
Chicken Salad Chick
01.2009 - Current
- Follow standardized recipes and production guidelines to prepare and assemble food items such as salads, soups sandwiches, entrees, etc
- Set up and organize workstations with the necessary tools, utensils, and equipment required for food production
- Assist in the organization and inventory management of ingredients supplies and kitchen tools
- Collaborate with kitchen staff and other team members to ensure smooth workflow and efficient production process
- Received and review customer orders from servers kitchen display system
- Monitor the progress of multiple orders simultaneously, adjusting priorities as needed
- Ensure that all necessary components of each order, including food items, condiments, and garnishments are prepared and ready for expediting
- Greet customers warmly and promptly, providing a friendly and welcoming atmosphere
- Assist customers in making menu selections, and answering questions about ingredients, portion sizes, and any dietary considerations
- Take and process customer orders accurately and efficiently, using the restaurant sale system
- Handle cash, credit card transactions, and electronic payment methods accurately and securely
- Maintain clean and sanitary work environment, including workstations, equipment, utensils, and storage area
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Serve Customer Service Associate
Chick fi la
07.2021 - 09.2022
- Develop a comprehensive understanding of the restaurant's menu
- Greet customers warmly and promptly, providing a friendly and welcoming atmosphere
- Assist customers in making menu selections, and answering questions about ingredients, portion sizes, and any dietary considerations
- Provide recommendations and upsell additional menu items or promotions to enhance customer experience
- Take and process customer orders accurately and efficiently, using the restaurant sale system
- Handle cash, credit card transactions, and electronic payment methods accurately and securely
- Calculate and provide customers with the correct change
- Handle customer complaints, concerns, and inquiries in a professional and courteous manner, seeking solutions to ensure customer satisfaction
- Assist in the organization and inventory management of ingredients supplies and kitchen tools.
Education
High School Diploma -
Charles R. Drew Charter Senior Academy
05.2023
Skills
- Languages
- Volunteering to serve the community, Schools, and churches
- Social injustice leader during my tenure in High school
- Youth mentor to middle school students
- Intern as a Co-Steam Teacher to K5 -1st Grade at Charles R Drew Elementary
- Interested in investing in stocks, Real estate, money management, and Financial planning
- Team collaboration and verbal communication
- Upselling
- Production line operations
- Daily production execution
- Customer service-focused
- Meticulously detail-oriented
- Deadline oriented
- Written Communication
- New hire training
- Stocking and replenishing
- English
- Accepting constructive criticism
- Financial planning
- Customer service
Timeline
To-Go Server
Miller's Ale House
12.2023 - Current
Serve Customer Service Associate
Chick fi la
07.2021 - 09.2022
Kitchen Production & Food Expediter Associate
Chicken Salad Chick
01.2009 - Current
High School Diploma -
Charles R. Drew Charter Senior Academy