Overview
Work History
Education
Skills
Summary
Timeline
Generic

Keviuna Campbell

Brookhaven,MS

Overview

6
6
years of professional experience

Work History

Digital Personal Shopper

Walmart
10.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
  • Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.

PCA Personal Care Assistant

Lincoln Residential Center
05.2022 - 09.2022
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Customer Service Representative

Senture
05.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Crew Member/Cashier

Taco Bell
09.2019 - 04.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.

Cashier

KFC
10.2018 - 08.2019
  • Handle cash, customer service
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Developed rapport and fostered brand loyalty by offering personalized service.

Education

Associate Of Applied Science - Medical Office Assistance

Southwest Mississippi Community College
Summit, MS

High school or equivalent -

Brookhaven High School
Brookhaven, MS
05.2018

Skills

  • Microsoft Office
  • Cashiering
  • Food Safety
  • Cash Handling
  • Food Service
  • Food Preparation
  • POS
  • Kitchen Experience
  • Food Production
  • Meal Preparation
  • Food Handling
  • Windows (10 years)
  • Communication skills
  • Retail sales
  • Time management
  • Customer service
  • Cash register
  • Cash handling
  • Food handling
  • Restaurant experience
  • Google Docs
  • CRM software
  • Cold calling
  • Outbound sales
  • Marketing
  • Driving
  • Delivery driver experience
  • Van driver
  • Sales
  • English
  • Phone etiquette

Summary

Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Timeline

Digital Personal Shopper

Walmart
10.2022 - Current

PCA Personal Care Assistant

Lincoln Residential Center
05.2022 - 09.2022

Customer Service Representative

Senture
05.2020 - 04.2022

Crew Member/Cashier

Taco Bell
09.2019 - 04.2020

Cashier

KFC
10.2018 - 08.2019

Associate Of Applied Science - Medical Office Assistance

Southwest Mississippi Community College

High school or equivalent -

Brookhaven High School

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Keviuna Campbell