Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
References
Timeline
Generic
Kevius Garmany

Kevius Garmany

Laurens,SC

Summary

In The National Guard as a 91B(Mechanic) I am a SGT Sergeant. I've been in for 7 Years.Also a Squad Leader for my Unit. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management

Overview

5
5
years of professional experience

Work History

Light Industrial Worker

Marathon Staffing Inc
Clinton, SC
06.2024 - Current
  • Maintained cleanliness in the work area.
  • Monitored production operations to ensure that quality standards were met.
  • Assisted with loading trucks.
  • Met or exceeded the target for on-time customer shipments.
  • Labeled boxes, crates, and other containers accurately.
  • Operated machinery for wrapping, boxing, and labeling products.
  • Inspected packages for accuracy and completeness.
  • Packed products.
  • Arranged items on pallets according to size and weight.

Customer Service Representatives

Concentrix
02.2023 - 10.2023
  • Maintained confidentiality on all patient record data.
  • Obtained prompt payments for open bills by interacting with the appropriate parties.
  • Worked with Core to create and submit large numbers of client invoices each day.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Supported customers with online billing, access, and account issues.

Inbound Sales Representatives

Spectrum Communications
01.2021 - 02.2023
  • Closed sales by building rapport and overcoming objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Presented sales pitches to clients with basic needs.
  • Stayed up to date on company offerings, product inventories, and industry trends to increase revenue and maintain customer satisfaction.
  • Built trust and loyalty by maintaining professionalism while persuading customers.

Keyholder Leader

GP Mobile
12.2019 - 01.2021
  • Operated a cash register.
  • Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, product, and service information.
  • Completed daily recovery tasks to keep areas clean, neat, and conducive to maximum productivity.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Laurens District 55 High School

Some college -

Piedmont Technical College

Skills

  • Conflict resolution
  • Data Analytics
  • Report Writing Skills
  • Workflow Planning
  • Operations Oversight
  • Appointment scheduling
  • Paperwork processing
  • Call Management
  • Account Updating
  • Data entry
  • Report Generation
  • Conflict Mediation
  • Service Upselling
  • Customer Relationship Management (CRM)
  • Computer Proficiency
  • Technical Support
  • Account Management
  • High-Energy Attitude
  • Adaptive Team Player
  • Warranty Service
  • Promotional Support
  • Customer Relations
  • In-Store Support
  • Call Center Operations
  • Document Control
  • Packaging and labeling
  • Electrical troubleshooting
  • Supervisory skills
  • Quality control inspection
  • Loading and unloading
  • Warehouse organization
  • Assembly line work
  • Shipping and receiving
  • Machine operation
  • Production scheduling

Hobbies and Interests

  • Playing Basketball
  • Creating Websites
  • Playing Video Games
  • Working on Cars

Awards

THE ARMY ACHIEVEMENT MEDAL/ DEPARTMENT OF THE ARMY, 2022

References

References available upon request.

Timeline

Light Industrial Worker

Marathon Staffing Inc
06.2024 - Current

Customer Service Representatives

Concentrix
02.2023 - 10.2023

Inbound Sales Representatives

Spectrum Communications
01.2021 - 02.2023

Keyholder Leader

GP Mobile
12.2019 - 01.2021

High School Diploma -

Laurens District 55 High School

Some college -

Piedmont Technical College

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Kevius Garmany