Kevius Garmany
Augusta,GA
Summary
In The National Guard as a 91B(Mechanic) I am a SGT Sergeant. I've been in for 7 Years.Also a Squad Leader for my Unit. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management
Overview
4
4
years of professional experience
Work History
Customer Service Representatives
Concentrix
02.2023 - 10.2023
- Maintained confidentiality on all patient record data
- Obtained prompt payments for open bills by interacting with appropriate parties
- Tallied transactions verified pricing and rectified errors in system
- Worked with Core to create and submit large numbers of client invoices each day
- Handled customer service issues by providing guidance or escalating for advanced support
- Assisted customers with various types of technical issues via email, live chat and telephone
- Served as first point of contact for incoming technical service calls and emails
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Demonstrated advanced product knowledge to solve customer issues
- Supported customers with online billing, access and account issues.
Inbound Sales Representatives
Spectrum Communications
01.2021 - 02.2023
- Closed sales by building rapport and overcoming objections
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Presented sales pitches to clients with basic needs
- Improved overall customer purchasing experiences to promote steady revenue
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
- Built trust and loyalty by maintaining professionalism while persuading customers
- Applied good listening skills to determine customer preferences and financial limits
- Facilitated communication between team members regarding project tasks and deadlines.
Keyholder Leader
GP Mobile
12.2019 - 01.2021
- Operated cash register
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored cash drawers in checkouts to verify adequate cash supply
- Developed good working relationships with store leadership and sales personnel
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Worked with fellow sales team members to achieve group targets
- Offered training and support to keep team members motivated and working toward objectives
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Laurens District 55 High School
Some college -
Piedmont Technical College
Skills
- Product Sales
- Product Organization
- Conflict Resolution
- Data Analytics
- Report Writing Skill
- Requirements Definition
- Workflow Planning
- Operations Oversight
- Strategy
- Customer-Oriented
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Product Knowledge
- Scheduling
- Inbound and Outbound Calling
- Call Management
- Account Updating
- Data Collection
- Data Entry
- Report Generation
- Conflict Mediation
- Service Upselling
- Customer Relationship Management (CRM)
- Computer Proficiency
- Researching
- Technical Support
- Account Management
- High-Energy Attitude
- Adaptive Team Player
- Warranty Service
- Promotional Support
- Product Education
- Customer Relations
- In-Store Support
- Call Center Operations
- Document Control
Awards
THE ARMY ACHIEVEMENT MEDAL/ DEPARTMENT OF THE ARMY, 2022
Hobbies and Interests
- Playing Basketball
- Creating Websites
- Playing Video Games
- Working on Cars
Affiliations
- Coaching Basketball
- Playing Basketball
- Creating Websites
Accomplishments
- THE ARMY ACHIEVEMENT AWARD
References
References available upon request.
Timeline
Customer Service Representatives
Concentrix
02.2023 - 10.2023
Inbound Sales Representatives
Spectrum Communications
01.2021 - 02.2023
Keyholder Leader
GP Mobile
12.2019 - 01.2021
High School Diploma -
Laurens District 55 High School
Some college -
Piedmont Technical College