Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Hi, I’m
Kevner Jester
Avondale Estates,GA
Summary
Overview
8
years of professional experience
Work History
Target
Lead Warehouse Worker
04.2023 - Current
Job overview
- Improved warehouse efficiency by streamlining processes and implementing best practices.
- Led team of warehouse workers in daily tasks, ensuring accuracy and timeliness in order fulfillment.
- Enhanced operational efficiency by streamlining processes and implementing best practices in workplace.
- Monitored performance and safety practices 30-person warehouse staff.
- Trained and mentored new warehouse workers, resulting in 25% increase in overall productivity and decrease in training and onboarding time by 50%.
- Reduced expenses for department by optimizing resource allocation and closely monitoring budgets.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Target
Problem Solver
04.2022 - 04.2023
Job overview
- Reduce operating cost per package by identifying and resolving defects using WMS
- Use Microsoft Suite to perform root cause analysis on freight exceptions and deliveries
- Partners with DAART and SHIPT to troubleshoot system errors and document for ICQA
- Research and extract data to complete tasks for Productivity, Safety, and Quality KPIs
- Increased warehouse efficiency by 20% by implementing new inventory management system, resulting in reduction in order processing time and decrease in errors.
Target
Team Member
01.2022 - 04.2022
Job overview
- Promoted to Problem Solver after three months by becoming site top performer.
- Assisted team by troubleshooting Zebra tech systems (printers, scanners, etc.)
- Enrolled in Target's Prepared for Next program to progress professionally in my career.
- Maintained 99.9% accuracy rate in picking, packing and shipping orders, resulting in improved customer satisfaction and repeat business.
- Evaluated incoming shipments for quality issues and processed defects for return.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
Goodwill of North Georgia
Customer Solutions Specialist Lead
10.2016 - 03.2022
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved customer satisfaction by 12% in three months, according to online surveys.
- Improved customer satisfaction by identifying and addressing key pain points in software implementation process.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
Amazon
Lead Fulfillment Associate
01.2020 - 12.2020
Job overview
- Pursued tech support and resolutions to achieve complete customer satisfaction
- Transferred items between warehouse receiving, storage, and shipping locations
- Trained as Problem Solver to fix with quality, inventory accuracy, turnover, etc.
- Reduced cycle time by 9% via company's standard of work and procedure
Education
Keller Graduate School of ManagementAtlanta, GA
Master of Science from Accounting & Finance
06.2021
University Overview
Keller Graduation School of ManagementDecatur, GA
Master of Information Systems Management from Computer & Information Systems Security
06.2018
University Overview
Mercer UniversityAtlanta, GA
Bachelor of Science from Informatics
10.2015
University Overview
Skills
- Load Planning
- Pallet Jack Operation
- Scheduling Coordination
- Warehouse Safety
- Supervisory Experience
- Quality Control
- Customer Service
- Product Merchandising
- Effective Communication
- Active Listening
- Team Collaboration
- Relationship Building
- Decision-Making
- Problem-Solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
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friday
saturday
sunday
morning
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evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsQuote
The way to get started is to quit talking and begin doing.
Timeline
Lead Warehouse Worker
Target
04.2023 - Current
Problem Solver
Target
04.2022 - 04.2023
Team Member
Target
01.2022 - 04.2022
Lead Fulfillment Associate
Amazon
01.2020 - 12.2020
Customer Solutions Specialist Lead
Goodwill of North Georgia
10.2016 - 03.2022
Keller Graduate School of Management
Master of Science from Accounting & Finance
Keller Graduation School of Management
Master of Information Systems Management from Computer & Information Systems Security
Mercer University
Bachelor of Science from Informatics
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