Kevniqa Bates

Customer Service Rep

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided information regarding charge accounts and loyalty programs.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Deli Associate

• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Customer Service Rep

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Communicated with vendors regarding backorder availability, future inventory and special orders.

Deli Associate

• Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Directed onboarding and training for over 100 new employees each year, keeping company operations smooth and production efficient with skilled candidates.

• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 100 new employees.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Coordinated ongoing technical training and personal development classes for staff members.