- Playing Sports
- I like trying new recipes and food trends
- Photography
- Personal Development and Self-Improvement
Kevon Featherstone
Oklahoma City,OK
Summary
Proven professional with extensive experience in high-pressure environments, including the Department of Corrections and
Oklahoma National Guard. Excelled in roles requiring crisis intervention training and exceptional problem-solving abilities, leading to enhanced inventory accuracy and improved customer satisfaction. Skilled in hazmat operations and adept at conflict resolution, consistently ensuring safety and efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Stocker
U.S. Foods
03.2019 - 09.2021
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Call Center Represenative
Costco
09.2021 - 07.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Uber Partner
Uber
08.2022 - 01.2023
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Maintained a high driver rating through excellent communication and navigational skills.
- Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
Correctional Officer
Department of Corrections
05.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Ammunition Specialist
OK Army National Guard
01.2019 - Current
- Enhanced inventory accuracy for ammunition stockpile by utilizing modern tracking systems and software solutions.
- Supervised personnel and offered extensive mentoring and training assistance.
- Optimized storage space utilization for ammunition stockpile by implementing efficient organization methods and practices.
- Supported international operations by coordinating the shipment of required ammunition supplies across multiple countries and regions.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Participated in the transport of sensitive and classified munitions, ensuring secure and efficient deliveries to intended destinations.
- Ensured proper disposal of hazardous materials from expired or damaged ammunition, maintaining environmental compliance standards.
Education
Associate of Science - Criminal Justice
Langston University
Langston, OK05-2019
Skills
- Hazmat Certified
- Mental health awareness
- Conflict resolution skills
- Crisis intervention training
- Occupational hazards and safety precautions
- First aid and CPR certified
- Multitasking Abilities
- Problem-solving abilities
- Documentation skills
- Crowd Control
- Risk Assessment
Certification
- CPR/AED Certification
Interests
Timeline
Correctional Officer
Department of Corrections
05.2024 - Current
Uber Partner
Uber
08.2022 - 01.2023
Call Center Represenative
Costco
09.2021 - 07.2022
Stocker
U.S. Foods
03.2019 - 09.2021
Ammunition Specialist
OK Army National Guard
01.2019 - Current
- CPR/AED Certification
Associate of Science - Criminal Justice
Langston University
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