Kevon Harris

Oversees the team responsible for handling customer inquiries, complaints and support. They ensure efficient resolution, maintain service standards and may implement improvement strategies. Strong communication and leadership skills are crucial. along with the ability to analyze data to enhance customer satisfaction.

• Followed through with client requests to resolve problems.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Developed and offered unique discount options to drive interest in new product lines.
• Created and reviewed invoices to confirm accuracy.