KEVON HELD

• Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
• Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
• Answered telephone and email inquiries from potential customers.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

• Managed and motivated employees to be productive and engaged in work.
• Established team priorities, maintained schedules and monitored performance.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Counted, verified and handled bank deposits and change orders

Assistant Manager

06/2017 - 06/2020

• Assisted manager in all aspects of business operations.
• Answered incoming phone calls to process requests, transfer calls, or relay messages
  to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects
  of business operations.

Customer Service Representative
05/2015 - 06/2017

• Handle walk-in customer requests for shipping packages, postage, and notary public.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues
  to supervisor.