I am an accomplished Desktop Support Specialist with a wealth of knowledge and expertise in providing technical support and testing updates to ensure organizational compliance with guidelines. I possess excellent skills in installations, configurations, and troubleshooting and ensure that hardware, software, and peripherals operate smoothly without any interruptions. As an expert in Reading IT blueprint strategy and executing it flawlessly, my role is critical to the success of any organization. I maintain technology inventory logs to ensure uninterrupted operations. I hold a current active security clearance, possess a CompTIA Security Plus certification, and have extensive knowledge of the food industry. I am confident in my abilities and have the skills to take on any challenge that comes my way, Also I possess a U.S Passport. I'm also a very good team member able to be in leadership roles and apprentice.
• Completed post-installation tests, checking functionality. • Set up and installed network cabling infrastructure. • Terminated Cat6 cable connectors and modular plugs. • installed and configured NVR for CCTV IP • Installed and Configured DVR for CCTV Analog • Installed and Configured Lorex Security Camera Surveillance system • installed and configured Routers • Dress Cable • Label Cable • Identify Ports and Ports Functionally • Setup Workstation • Great Knowledge in PAN, LAN • Install and Configure Switches • Power Over Ethernet (POE) • Install and Configure Access Points, WAP • SOHO networks • Pull Cable. • understatement TCP and UDP • Low Voltage • Troubleshoot Hardware • Maintain and Repair Hardware and Peripheral devices
• Log into Servers
• Traveled to customer locations to complete work for pre-set appointments.
• Conducted service appointments to diagnose and fix problems.
• Completed scheduled appointments on time to drive quality service.
• Helped clients develop coping mechanisms, technical abilities and job skills. Identified opportunities to improve use and functionality of customers systems and provided recommendations.
• Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
• Worked With Secret Internet Protocol Router Network
• worked with Non-Secure Internet Protocol Router Network
• Labeled Declassification and Classification Documents
• Data Transfers Logged service calls and closed work orders by recording issues resolved and services provided.
• Sending emails
• updating software
• Troubleshooting
• Removing Desktop Hardware Components.
• Removing Laptops Hardware Components.
• Releasing and assigning new IP address.
• Usage of Command Prompt
• Created Trouble tickets over the phone
• Conduct Computer Re Images
• connecting to the network
Replaced old assets with new assets -
• Installed Monitors
• Installed Desktops
• Installed Laptops
• installed new Adapters and cabling
Completed successful Tech Refresh for the U.S navy deploying thousands of new IT infrastructure to maximize their readiness.
• Following strict procedures and policies in highly Secured facilities.
• Making sure All Personal Identification Information is disposed of correctly.
• Worked in Sensitive Compartmented Information facility.
• Used Admin Privileges to log into PC
• Installed and wired Delta controller entelizone-eZV-440
• installed and wired Delta Controller DC-271561
• installed and wired valves
• installed and wired Duck sensor
• installed and wired leak detector
• installed and wired power transformer
• installed and wired MPC Bacnet controller
• Installed and utilized PVC pipe
types of wires utilized-
• cat5
• cat6
• 18/2
• 18/6
Technical Documentation
Software Installation
Hardware Troubleshooting
Remote Support
Customer Communication and Empathy
Active Listening
Support SOP Writing
Courses i have completed are: IT fundamentals, Network Security part 1-2, Computer Hardware Fundamentals, Computer operating systems, Network Fundamentals part 1-2, Windows & Microsoft 365, Windows work station, Technical Writing and College algebra. Passed the: Comptia Security+ ce
• CPR/AED
• Basic First AID
• Guard Card
• Pepper Spray Teargas
• BSIS Firearms & Baton