Kevon Jackson
Davenport,IA
Summary
Dynamic Service Advisor with a proven track record at Loves Travel Stop, excelling in customer service and vehicle maintenance. Expert in training and development, I enhanced team performance and achieved high customer satisfaction ratings. Skilled in point-of-sale systems and effective communication, I consistently resolved issues and improved service delivery.
Knowledgeable service advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
4
4
years of professional experience
Work History
Service Advisor
Loves Travel Stop
08.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated vehicle maintenance schedules, ensuring timely service delivery and customer satisfaction.
- Assisted in training new team members on operational procedures and company policies.
- Utilized point-of-sale systems to manage transactions and maintain accurate records.
- Developed comprehensive knowledge of products and services to enhance customer recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
Tire Technician
Loves Travel Stop and Country Stores
01.2022 - 04.2022
- Conducted tire inspections to ensure safety and quality standards were met consistently.
- Installed and balanced tires using state-of-the-art equipment for optimal vehicle performance.
- Assisted customers with tire selection, providing expert recommendations based on vehicle type and driving needs.
- Maintained accurate records of tire inventory and services performed to streamline operations and enhance efficiency.
- Enhanced safety standards by conducting thorough inspections of tires and related components.
- Collaborated with team members to streamline workflow and increase productivity.
952 Separate
Tyson Foods
07.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Central Highschool
Davenport, IASkills
- Customer service
- Vehicle maintenance
- Service delivery
- Training and development
- Point-of-sale systems
- Product knowledge
- Team coordination
- Time management
- Cash handling
- Inventory management
- Tire inspection
- Tire installation
- Safety compliance
- Technical troubleshooting
- Communication skills
- Problem resolution
- Performance monitoring
- Computer skills
- Listening skills
- Excellent communication
- Service estimates
- Service recommendations
- Complaint resolution
- Price quoting
- Staff education and training
- Workflow management
Timeline
Service Advisor
Loves Travel Stop
08.2022 - Current
Tire Technician
Loves Travel Stop and Country Stores
01.2022 - 04.2022
952 Separate
Tyson Foods
07.2021 - 01.2022
High School Diploma -
Central Highschool