Summary
Overview
Work History
Education
Skills
Certification
Reference
Affiliations
Timeline
Generic

Kevon Lythcott

Brooklyn,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

CVS Pharmacy
Brooklyn, NY
01.2024 - 05.2024
  • Created and managed budgets for travel, training and teambuilding activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Assistant Store Manager

Family Dollar
Brooklyn, NY
06.2023 - 12.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.

Operations Manager, Customer Experience

SMT
04.2021 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.

Telemarketer- Supervisor

Teleperformance
02.2016 - 04.2021
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered calls, took messages, and transferred calls to correct individuals

Education

Chase Academy

Skills

  • Greet Guests
  • Customer Experience Improvement
  • Policy Investigations
  • Continuity Management
  • Account Management
  • Customer Care
  • Sales monitoring
  • Employee Performance Evaluations

Certification

Certified Peer Counselor- Artist in Direct Support foundation (A.I.D.S).

Reference

Samaki Henry

Manager 786-637-1571

Affiliations

National football team player

Timeline

Assistant Manager

CVS Pharmacy
01.2024 - 05.2024

Assistant Store Manager

Family Dollar
06.2023 - 12.2023

Operations Manager, Customer Experience

SMT
04.2021 - 06.2023

Telemarketer- Supervisor

Teleperformance
02.2016 - 04.2021

Chase Academy

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Kevon Lythcott