Ke’Von McCrae
Jonesboro,Georgia
Summary
Highly organized and detail-oriented professional with a Bachelor of Arts in Business Administration, and experience in customer service, team leadership, and operations management. Adept at motivating teams, managing financial and administrative tasks, ensuring high-quality service delivery, and driving training initiatives. Seeking to leverage my skills in food and beverage and team development to contribute to a dynamic operations team.
Experienced with training program development and team management. Utilizes effective communication and leadership to inspire team success. Knowledge of operational processes and performance optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Voyager-Operations Manager in training
Courtyard Marriott Alpharetta/Atlanta
06.2023 - Current
- Lead and motivate a team to consistently deliver exceptional service, meeting and exceeding event and guest expectations based on company standards. Our scores comparably from before I took over food and beverage, our scores have increased significantly. Customer satisfaction for the department increased by 10% by the following year.
- Oversee financial and administrative responsibilities, including budget management, cost control, and asset protection, ensuring operational efficiency and compliance.
- Communicate clearly and concisely with all team members to guarantee alignment on goals, contributing to seamless execution.
- Identify training and development opportunities, crafting strategies and delivering programs aimed at improving employee performance and achieving team objectives.
- Ensure compliance with HR policies, safety standards, and company procedures to maintain a positive, productive, and legally compliant workplace.
Intern
IceBar
05.2021 - 07.2021
- Assisted in managing event staff and provided hands-on support to ensure efficient service delivery during events.
- Collaborated with HR to recruit and onboard temporary staff, ensuring quick fulfillment of roles and smooth integration into the team.
- Monitored and ensured compliance with safety and operational standards, contributing to high-quality service delivery.
- Supported training and development initiatives, helping employees understand event requirements and company policies.
- Communicated regularly with staff, vendors, and management to address concerns and resolve issues promptly, maintaining positive working relationships.
Education
Bachelor of Arts - Business Administration
Georgia Southern University
Statesboro, Georgia01.2022
Skills
- Financial & Administrative Management: Overseeing budgets, financial compliance, and asset protection
- Training & Development: Identifying skill gaps and creating targeted training programs to drive employee performance
- Operational Excellence: Ensuring high-quality service delivery and adherence to company policies and regulations
- Communication: Effectively conveying information across all levels of the organization to ensure team alignment and success
- Problem-Solving: Addressing employee and operational challenges with proactive solutions
- Employee Engagement: Building relationships to foster a positive and productive work environment
- Priorities and tasks in a fast-paced environment
- Team leadership
- Quality management
- Technical skills
- Account management
Certification
Servsafe certification
Timeline
Voyager-Operations Manager in training
Courtyard Marriott Alpharetta/Atlanta
06.2023 - Current
Intern
IceBar
05.2021 - 07.2021
Bachelor of Arts - Business Administration
Georgia Southern University