Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

KeVon Taylor

Gulfport,MS

Summary

Highly skilled Review Specialist with background in evaluating and analyzing complex data sets. Strengths include keen eye for detail, critical thinking abilities, and strong comprehension skills to identify errors or inconsistencies. Proven ability to make significant improvements in efficiency and accuracy of review processes. Strong communication skills utilized in providing constructive feedback and suggestions for improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

ModSquad
04.2025 - 06.2025
  • Remote
  • Generated a 30% increase in customer satisfaction scores through proactive problem-solving techniques.
  • Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers.
  • Communicated with the information specialist and client site managers on issues pertaining to quality review.

QA Review Specialist

TTEC
11.2024 - 06.2025
  • Remote
  • Reviewed authorizations and record request to ensure that pertinent information is contained on the forms and relevant to the release process.
  • Processed and verified medical records to correlate to the authorization and request of documentation by patients.
  • Achieved accuracy standards and performance indicators established by the company.

Telephone Interviewer

GDCC West, LLC
05.2021 - 09.2022
  • Remote
  • Knowledgeable in using components of the Microsoft Office Suite, HIPAA, and state regulations related to the release of PII.
  • Streamlined the company by increasing the percentage of answered and completed surveys by 25%.
  • Maintained a high level of customer engagement through multitasking across various digital platforms, without compromising service quality.

Call Center Representative

Chime Solutions
Morrow, GA
11.2019 - 03.2021
  • Demonstrated exceptional communication skills by effectively addressing member inquiries and providing clear, concise information using medical terminology during inbound calls.
  • Coordinated scheduling of doctors' appointments and medical services, ensuring timely and accurate assistance for members.
  • Utilized desktop computer technology and a headset to efficiently manage multiple tasks, and maintain high-quality service standards.

Education

Associate's degree - Early Childhood Education

Educators Delight
New Orleans, LA
08.2017

Skills

  • CRM software(10 years)
  • Clerical experience (4 years)
  • Telecommunication(5 years)
  • Customer support (10 years)
  • Office management(5 years)
  • Computer Networking(4years)
  • Organizational skills(20 years)
  • Typing (20 years)
  • Management (4 years)
  • HIPAA compliance (20 years)
  • Medical terminology (2 years)
  • Technical Support (4 years)
  • Data entry (5 years)

Certification

  • First Aid Certification
  • Child Development Associate Certification
  • Teaching Certification
  • Driver's License

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate

ModSquad
04.2025 - 06.2025

QA Review Specialist

TTEC
11.2024 - 06.2025

Telephone Interviewer

GDCC West, LLC
05.2021 - 09.2022

Call Center Representative

Chime Solutions
11.2019 - 03.2021

Associate's degree - Early Childhood Education

Educators Delight

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