Kevon Wade

Site: Dallas Zoo | – Current
• Provide armed security and rapid response across a 106-acre campus, ensuring the safety of guests, staff, and animals through continuous foot and roving patrols.
• Respond to emergency incidents using established response codes:
• Code 1: Lost child, elderly, or intellectually disabled person
• Code 2: Medical emergency involving guests or employees
• Code 3: Active shooter, domestic disturbance, trespasser/intruder, assault, or fire
• Code Red: Dangerous animal escape
• Code Blue: Non-dangerous animal escape
• Code Black: Unauthorized person inside animal exhibit
• Emergency Weapons Team (EWT) Member responsible for response during dangerous animal escapes, relocation, or human intrusion into habitats.
• Biannual qualification and training in tactical procedures, safety, and marksmanship with:
• 12-Gauge Pump & Semi-Automatic Shotguns
• Bolt-Action Big Bore Rifles (.375 H&H and .458 Win Mag)
• Service handgun
• Monitor security operations through VERKADA Helix security network, surveillance cameras, mobile CCTV towers, and multi-channel radio communications (Channels A1-13 and B1-12).
• Maintain constant situational awareness while monitoring radio traffic across departments and coordinating responses to incidents.
• Provide professional guest services while enforcing park policies and maintaining a calm, controlled presence during stressful situations.
• Assist diverse visitor groups including families, school districts, churches, and private organizations attending zoo programs and events.
• Coordinate with Dallas Police Department , Dallas Fire-Rescue Department, and on-site EMS during emergency situations.
• Conduct VIP escorts, assist guest and member services, and provide vehicle assistance including jump starts and tire changes.
• Perform daily operational duties including opening/closing procedures and security checks.

Site Lead Responsibilities
• Supervise officers and distribute operational equipment including radios, keys, and patrol carts.
• Compile officer Daily Activity Reports (DARs) and patrol equipment inspection logs.
• Train new security personnel on TSN and Dallas Zoo standard operating procedures (SOPs).
• Maintain operational proficiency and ensure officer competency with VERKADA Helix, Mobile, and Network Security Systems.
• Ensure officers maintain professional standards, situational awareness, and adherence to site protocols.

Provided armed security services in high-risk, high-traffic nightlife environments with large crowd volumes
Conducted access control procedures, including ID verification, bag checks, and controlled entry points
Maintained crowd control and situational awareness to proactively identify and prevent potential threats
Utilized conflict de-escalation and removal techniques to manage disturbances and ensure guest safety
Performed VIP and celebrity protection, ensuring safe arrival, movement, and exit of high-profile individuals
Assigned to a special security detail for Chris Brown on September 4, 2025
Coordinated with team members to execute rapid incident response and maintain operational control
Maintained a strong, visible presence to deter criminal activity, including theft, violence, and disorderly conduct

• Conduct foot,and vehicle patrols to monitor property and ensure safety of guests and staff.
• Enforce access control procedures and verify identification to prevent unauthorized entry.
• Respond quickly to emergency situations and disturbances to prevent escalation or injury.
• Provide security presence for nightlife venues while maintaining professional customer interactions.
• Monitor surroundings and identify suspicious activity to prevent potential incidents.

• Managed vehicle parking and retrieval in high-traffic environments, ensuring efficiency and safety.
• Provided exceptional customer service, addressing client needs and concerns promptly.
• Coordinated vehicle flow to minimize wait times during peak hours.
• Trained new valet staff on operational procedures and customer service standards.

• Provided professional guest service while safely parking and retrieving customer vehicles.
• Maintained organized parking operations in high-traffic environments.
• Built positive rapport with guests to create a welcoming experience.

• Led daily store operations, ensuring optimal product placement and inventory management.
• Trained and mentored sales staff to enhance customer service skills and product knowledge.
• Developed and implemented sales strategies to drive revenue growth and improve customer engagement.
• Analyzed sales data to identify trends, adjust merchandising strategies, and optimize stock levels.

• Managed daily retail operations including staff supervision, inventory control, and cash handling.
• Trained and supervised employees in customer service and store procedures.
• Resolved customer concerns and maintained positive client relationships.