Kevona Crayton
SOUTH EUCLID,OH
Summary
Accomplished professional with a proven track record at Cuyahoga County Probate Court, adept in Microsoft Office and courtroom etiquette. Excelled in reducing clerical errors and enhancing customer service through meticulous attention to detail and effective communication. Demonstrated ability to process significant financial transactions and manage sensitive information, ensuring compliance and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Magistrate Assistant
Cuyahoga County Probate Court
05.2023 - Current
- Reduced clerical errors with targeted proofreading efforts on all written materials prepared within the magistrate''s office before submission or distribution to the judges and the public.
- Provided exceptional customer service to visitors at the courthouse, addressing inquiries professionally and courteously.
- Facilitated effective communication between the court, attorneys, and litigants, ensuring that all parties were well-informed throughout the legal process.
- Supported magistrates in decision-making processes through comprehensive research and analysis of the courts procedures.
- Work independently organizing office procedures and maintain effective filing system.
- Answered telephone and coordinated meetings and conferences.
- Ensured timely processing of cases, coordinating schedules via in person and zoom and effectively communicating with all relevant parties.
Deputy Clerk
Cuyahoga County Probate Court
11.2021 - 05.2023
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
- Edited documents to keep company materials free of grammar errors.
- Ensured compliance with Ohio Revised Code as it pertains to probate court.
- Processed incoming mail to open new cases and file additional paperwork for an existing case.
- Collected cost and fees required by check ,debit card and cash via in person and over the phone.
- Reopened closed cases to prepare case file database.
Examiner
Cuyahoga County Treasury Department
05.2021 - 11.2021
- Functions as lead worker for the Escrow/Easy Pay program for Cuyahoga County reporting to the County Tax Administrator.
- Acts as liaison between title companies and taxpayers regarding refunds of escrow payments.
- Assis the public in person and by phone on how to enroll in the Easy Pay Program to efficiently pay property taxes.
- Processed monthly ACH debit file containing millions of dollars for the continuance of the Easy Pay Program.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Prepared property tax revenue distribution reports for taxing districts through Cuyahoga County.
- Assisted the Deputy Chief Treasurer in generating reports for accuracy and efficiency for Easy Pay clients.
Cashier
Cuyahoga County Treasurer
10.2018 - 03.2020
- Greeted customers and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Processed multiple types of payments for Real Property,Manufactured Homes, Child Support, Foreclosure/Tax Lien One Stops, Sheriffs and Land Sales.
- Handled copious amounts of cash along with check,money orders,cashiers checks and credit/debit cards.
- Entered and verified information in MVP, Excel, Access and Treasurers World.
- Balanced daily reports for County Payroll checks and stop payments check prior to HR reissuing double payments.
Education
Cleveland State University
Cleveland, OH08.2017
Coppin State University
Baltimore, MD08.2011
High School Diploma -
Cleveland School of The Arts
Cleveland, OH06.2010
Skills
- Courtroom Etiquette
- Microsoft Office
- Document Preparation
- Attention to Detail
- Legal Document Processing
- Zoom
- Webex
- Microsoft Outlook
Timeline
Magistrate Assistant
Cuyahoga County Probate Court
05.2023 - Current
Deputy Clerk
Cuyahoga County Probate Court
11.2021 - 05.2023
Examiner
Cuyahoga County Treasury Department
05.2021 - 11.2021
Cashier
Cuyahoga County Treasurer
10.2018 - 03.2020
Cleveland State University
Coppin State University
High School Diploma -
Cleveland School of The Arts
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