KEVONNA FITZPATRICK
Baltimore,MD
Summary
Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Internal Auditor
VACO
Remote
12.2023 - Current
- Executed thorough risk evaluations and compliance reviews across over 20 sectors, improving operational efficiency by mitigating significant control vulnerabilities.
- Performed detailed internal audits throughout departments, discovering and resolving discrepancies for enhanced compliance.
- Identified weaknesses in internal controls through meticulous auditing, boosting risk management.
- Applied expertise in using analytic platforms for efficient data extraction processes.
- Prepared reports detailing audit results and recommended changes to improve processes and procedures.
- Analyzed loan documents to ensure accuracy and compliance with applicable regulations and guidelines.
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
Remote, MD
06.2020 - 04.2024
- Coordinated with different lenders ensuring best rates for a monthly average of 300 homebuyers.
- Responded promptly to customer complaints with effective solutions.
- Outlined strategies such as loan modification, repayment plans, short sales and deed in lieu.
- Mediated interactions between lending institutions and clients for successful home loan acquisitions.
- Evaluated property assessments to determine potential for foreclosure.
- Ensured completeness and correctness of loan agreements in line with policy guidelines.
- Restructured loan agreements for over 200 clients each month, achieving a 95% success rate in avoiding foreclosures.
Customer Service Representative II
SGS/Baltimore Gas And Electric
Baltimore, MD
12.2018 - 06.2020
- Evaluated potential hazards of designated tasks in collaboration with supervising electrician.
- Collaborated effectively with clients, team members, implementation consultants and cross-company resources to achieve desired results.
- Detected potential state safety code infractions.
- Recorded call notes, suggestions, and queries by performing precise data entry with CC&B and MDM applications.
- Managed more than 60 calls per shift enrolling new customers, obtaining customer details, providing product insights and discontinuing services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Closer
S3 Shared Solutions
Linithicum Heights, MD
01.2017 - 12.2018
- Draft closing documents for home equity products.
- Ensured correctness of HUD settlement documents prior to finalization.
- Monitored conformance to operational standards and service level agreements.
- Assessed mortgage documents, ensuring precise information in title abstract and insurance forms.
- Offered premium assistance to customers, closing agents, and realtors.
- Effectively handled customer inquiries, responding promptly within the same day.
- Assembled financial statements and other relevant financial information for corporate clients.
- Followed regulatory protocols such as Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Recommended loan approvals and denials based on customer loan application reviews
Loan/Sales Representative
S3 Shared Solutions
Linithicum Heights, MD
01.2016 - 01.2017
- Provide members financial education
- Accurately verify documents and process all member transactions
- Evaluate, authorize, or recommend approval of real estate, and credit loans
- Interview applicants to determine financial eligibility and feasibility of granting loans
- Communicate w/clients to either request or provide information
- Justify decisions (approvals/rejections) and report on them
- Complete loan contracts and advise members on policies and restrictions
Banking/Customer Service Rep
S3 Shared Solutions
Linithicum Heights, MD
01.2015 - 01.2016
- Provide member support for multiple federal and state chartered credit unions with 700,000+ members and $11.3B in assets (Bellco, Bethpage, SECU MD)
- Build member relationships
- Executed financial transactions according to bank policies and procedures
- Assist member's with all their banking needs ex
- Online, credit card payments, bill pays and transfers
- Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action for high-call volume department
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Created member account profiles on organization's online banking program
- Advised clients on mortgage, education and personal loans
Skills
- Client engagement
- Property appraisal
- Regulatory compliance
- Microsoft Office Suite
- Mortgage-related documents
- Banking ethics
- Organization skills
- FHA
- Auditing
- Financial analysis
- Data analysis
- Experienced with Black Knight, MSP, Encompass and loan sphere
- Risk
- Report preparation
- Excel proficiency
- Fraud research
- Policy compliance
- Oral and written communications
- Financial risk manager
- Corporate governance
- Conflict resolution
- MS office
- Quality assurance
- Google drive
- Data management
Certification
Licensed NMLS, 01/01/18
Timeline
Internal Auditor
VACO
12.2023 - Current
Loss Mitigation Specialist
Shellpoint Mortgage Servicing
06.2020 - 04.2024
Customer Service Representative II
SGS/Baltimore Gas And Electric
12.2018 - 06.2020
Closer
S3 Shared Solutions
01.2017 - 12.2018
Loan/Sales Representative
S3 Shared Solutions
01.2016 - 01.2017
Banking/Customer Service Rep
S3 Shared Solutions
01.2015 - 01.2016
Licensed NMLS, 01/01/18
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