Kevonna Reed
Bogalusa,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Rouses Market
03.2021 - 08.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used technology resources to assist customers in locating and selecting items.
- Met merchandise processing standards and maintained organized and accessible work area.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Reduced process lags by training employees on best practices and protocols.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2022
Skills
- Customer Assistance
- Service Contracts
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Honest and Dependable
- Money Transfer Systems
- Time Management
- Stocking and Receiving
- Store Opening and Closing
- Merchandising
- Customer Service
- Active Listening
- Store Maintenance
Timeline
Customer Service Representative
Maximus Call Center
08.2022 - Current
Sales Associate
Rouses Market
03.2021 - 08.2021
High School Diploma -
Bogalusa High School
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