Kevonta Joseph
Fort Worth,TX
Summary
Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
U.S. Mint
11.2022 - 08.2024
- Receiving inbound calls and assisting consumers with their purchase requests
CSR - Customer Service Representative
TOMS Shoes
03.2020 - 05.2022
- Provided outstanding services to new and long standing customers by attending closely to concerns and developing solutions
- Made outbound calls to obtain account information
- Answered inbound calls,chats,and emails to facilitate customer service
- Data entry, 35 wpm, navigating multiple screens
CSR - Customer Service Representative
MAXIMUS
11.2019 - 03.2020
- Deescalated problematic customer concerns maintains friendly, calm demeanor
- Receive inbound calls regarding 2020 Census
- Meet Quality Assurance requirements and other key performance metrics
- Asked probing questions to determine services needs and accurately input information into electric systems
Human Resources Assistant
Chasing Wells Xpress
11.2018 - 09.2019
- Maintain personnel records, in compliance with DOT and HR regulations
- Communicate all relevant information to employees and job applicants
- Assist with recruiting and hiring efforts
Customer Service Representative
Galeri Transco LLC
08.2018 - 09.2019
- Professionally manage customer inquiries by phone and or email
- Track freight and ensure loads are properly delivered by communicating with drivers
- Enter truck, driver, and load information to software and spreadsheets
Sales Associate/Customer Service
DFASS GROUP
06.2018 - 11.2018
- Provided exemplary customer service while selling goods to customers who take it out of the country
- Positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
Brand Ambassador
24 Seven Inc
01.2016 - 09.2018
- Every job was different, I utilized my skills and experience to perform well while be the face of many well known Brands
Education
High school or equivalent -
P. L. Dunbar High SCHOOL
Fort Worth, TX06.2009
Skills
- Inquisitiveness
- Communication Skills
- Detail Oriented
- Proficient computer literacy
- Diplomacy
Additional Information
I am ambitious with a vision for my personal and professional growth. My strong points are having an extremely strong work ethic, making good decisions, and thinking outside the box to create unique solutions to challenges.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Service Representative
U.S. Mint
11.2022 - 08.2024
CSR - Customer Service Representative
TOMS Shoes
03.2020 - 05.2022
CSR - Customer Service Representative
MAXIMUS
11.2019 - 03.2020
Human Resources Assistant
Chasing Wells Xpress
11.2018 - 09.2019
Customer Service Representative
Galeri Transco LLC
08.2018 - 09.2019
Sales Associate/Customer Service
DFASS GROUP
06.2018 - 11.2018
Brand Ambassador
24 Seven Inc
01.2016 - 09.2018
High school or equivalent -
P. L. Dunbar High SCHOOL
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