Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KEVONTE COCKRILL

Dallas,Texas

Summary

Seasoned Senior Practice Manager with background in overseeing operations for high-volume healthcare facilities. Comprehensive experience in strategic planning, team leadership, and resource allocation to ensure optimal patient care and satisfaction. Possess strong skills in improving operational efficiency, establishing organizational standards, and driving process improvements. Significant impact created in previous roles through fostering collaborative environment and implementing innovative management solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Practice Manager -Pulmonary Critical Care

Sound Physicians
Dallas, TX
01.2022 - Current
  • Spearheaded end-to-end program development and implementation for pulmonary and critical care services, enhancing clinic efficiency by 30% through streamlined workflows and resource allocation.
  • Led a cross-functional team of 20+ healthcare professionals, including physicians, MAs, and administrative staff, to improve patient outcomes and satisfaction by implementing evidence-based practices and targeted quality improvement initiatives.
  • Developed and implemented a comprehensive set of KPIs for clinic operations, including patient throughput, appointment fill rate, and call center performance metrics, enabling data-driven decision-making and improving clinic efficiency by 30% within the first year.
  • Utilized data analytics to optimize clinic resource allocation and patient flow, identifying bottlenecks and implementing solutions that decreased patient wait times by 30%, and increased daily patient visits by 20%.
  • Established quality assurance standards for the call center, implementing metrics to track call resolution rates and patient satisfaction, which contributed to a 50% reduction in call escalations within the first year.

Multisite Director of Rehabilitation

Reliant Rehabilitation
Rockwall, TX
01.2020 - 01.2022
  • Developed, implemented, and monitored overall Rehabilitation program goals and objectives.
  • Organized and coordinated the daily operations of the Rehabilitation department.
  • Collaborated with multidisciplinary teams to develop individualized treatment plans for patients.
  • Served as a resource for other healthcare professionals in providing rehabilitative services to patients.
  • Facilitated communication between physicians, therapists, nurses, case managers, families, and other stakeholders involved in the care of patients.
  • Oversaw budgeting processes related to staffing levels and supplies necessary for successful operation of the rehab facility.
  • Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.

Acute Care Physical Therapist Assistant

Kindred Hospital- Mansfield
Mansfield, TX
01.2018 - 01.2021
  • Collaborated with interdisciplinary teams, including physicians, nurses, and respiratory therapists, to create and implement individualized care plans aligned with each patient's specific rehabilitation goals
  • Conducted mobility and functional assessments, including bed mobility, transfers, and gait training, to promote safe, progressive rehabilitation for patients with varying levels of acuity
  • Assisted in early mobility programs in the ICU, helping to reduce hospital-acquired complications and improve patient outcomes through evidence-based practices
  • Conducted therapeutic interventions to enhance functional independence in orthopedic patients following joint replacements, fractures, and spinal surgeries
  • Supported cardiac rehabilitation goals by guiding patients through safe ambulation, breathing exercises, and endurance training, adjusting intensity based on clinical presentation and tolerance
  • Applied neurological rehabilitation techniques to improve motor control, coordination, and cognitive engagement in patients with conditions like stroke, traumatic brain injury, and spinal cord injuries

Physical Therapist Assistant/ Lymphedema Therapist

Mansfield Medical Lodge
Mansfield, TX
01.2018 - 01.2020
  • Ensured proper technique, repetitions, the resistance of patients during therapeutic exercise including strengthening, stretching, and body mechanics
  • Implemented comprehensive services for lymphedema patients in an inpatient clinic decreasing wound infections by 5% with carryover of self-management
  • Developed goal-setting plans and strategies to coordinate with management plans, improving patients' sense of agency, and reducing drop-out rates by 29%
  • Educated patients regarding their diagnoses, treatment options, reasons for using treatment, effects, goals, what to expect and answering questions post-treatment
  • Assisted Physical Therapists in evaluating a patient's range of motion, balance, strength and coordination through various tests and measurements.

Pediatric Rehabilitation Specialist

Prince George’s County Public School
PG County, MD
01.2016 - 01.2018
  • Developed and implemented individualized treatment plans for children with diverse physical, developmental, and neurological conditions to support their academic and functional goals within the school environment
  • Collaborated with multidisciplinary teams, including special education teachers, occupational therapists, speech therapists, and school counselors, to create and adjust Individualized Education Plans (IEPs) for students requiring rehabilitation services
  • Recommended and implemented adaptive equipment, seating modifications, and assistive technology to improve student access to educational materials and optimize learning environments
  • Documented student progress, intervention effectiveness, and any changes in physical abilities in accordance with school and state regulations, ensuring compliance with IDEA and other educational mandates
  • Conducted training sessions for school staff on safe handling, mobility support, and understanding the unique needs of children with physical and developmental disabilities

Clinical Quality HEDIS Coordinator/MA

Cigna Healthspring Living Well Center
Baltimore, MD
01.2013 - 01.2016
  • Communicated with patients and families to schedule preventive screenings, follow-up appointments, and other interventions required to meet HEDIS performance goals
  • Analyzed and reported on quality performance data, identifying trends, areas for improvement, and actionable insights to support clinical leadership in enhancing quality measures
  • Collaborated with quality improvement teams to develop and implement strategies to close care gaps, including outreach programs, patient education, and reminder systems
  • Prepared and submitted detailed reports on HEDIS compliance and quality improvement outcomes, ensuring accuracy and thoroughness for review by clinical and administrative leadership
  • Maintained up-to-date knowledge of HEDIS standards, NCQA requirements, and other relevant healthcare regulations, incorporating changes into workflow processes and training materials as needed
  • Assisted in creating and refining workflows to streamline HEDIS reporting and improve efficiency in the data collection and submission process

Clinical Documentation Specialist III

Mountain Manor Treatment Center
Sykesville, MD
01.2011 - 01.2013
  • Achieved a 20% reduction in documentation discrepancies and coding inaccuracies through comprehensive chart reviews, identifying documentation deficiencies, coding inaccuracies and compliance issues
  • Worked with interdisciplinary teams to implement CDI initiatives, resulting in a 25% reduction in compliance-related penalties
  • Successfully conducted annual HIPAA audits, resulting in a 100% compliance rating
  • Conducted routine quality assurance audits in patient records and achieved a 98% accuracy rate in documentation, minimizing risks of denied claims and legal issues
  • Assigned appropriate medical codes (e.g., ICD-10, CPT) to diagnoses and procedures for billing and reimbursement purposes, resulting in a 15% increase in clean claim submissions and faster reimbursement turnaround

EMR Implementation Coordinator/Medical Assistant

Baltimore Medical System Inc
Baltimore, MD
01.2008 - 01.2011
  • Assisted in the development of project plans and schedules for software implementations.
  • Prepared and maintained detailed documentation on system configurations and changes.
  • Collaborated with internal teams to ensure proper integration of different components.
  • Developed and implemented a comprehensive EMR training program for new hires, reducing onboarding time by 50% and increasing employee satisfaction by 20%.
  • Coordinated cross-functional teams to optimize the EMR software, leading to a 25% reduction in reported user issues and a 15% increase in system performance.
  • Streamlined the EMR training process by creating customized training materials and resources, resulting in a 35% reduction in training costs and a 40% improvement in retention rates.
  • Provided support to customers during all phases of the implementation process.

Education

M.B.A. - Healthcare Administration

Texas A&M University
08.2025

Diploma - Medical Coding and Billing

AAPC
12.2023

Post Graduate Certification - Healthcare Analytics

Western Governors University
09.2021

M.S. - Healthcare Leadership

Southern New Hampshire University
12.2019

B.S. - Health Delivery Systems

Southern New Hampshire University
11.2017

Associate of Applied Science - Physical Therapy

Baltimore City Comm College
06.2016

Associate of Applied Science - Medical Assisting

Sanford Brown College
10.2008

Skills

  • Training and Development
  • Strategic decision-making
  • Financial Operations Oversight
  • Conflict Management and Resolution
  • Organizational Change Management
  • Clinical Documentation Management
  • Policy and program development
  • Data analytics
  • Strategic Leadership
  • Root Cause Corrective Analysis
  • Policy and procedure development

Certification

  • Certified Lean Six Sigma Green Belt, Council for Six Sigma Certification
  • Certified Data Analyst, Association of International Certified Professional Accountants
  • Registered Medical Assistant, American Medical Technologist
  • Certified Lymphedema Therapist
  • Certified Geriatric Care Professional (CGCP)- PESI/Evergreen
  • Kinesio Taping Practitioner Certification (CKTP)
  • Licensed Physical Therapist Assistant, Texas Lic # 2133780
  • Texas Notary Public, 134541842

Timeline

Senior Practice Manager -Pulmonary Critical Care

Sound Physicians
01.2022 - Current

Multisite Director of Rehabilitation

Reliant Rehabilitation
01.2020 - 01.2022

Acute Care Physical Therapist Assistant

Kindred Hospital- Mansfield
01.2018 - 01.2021

Physical Therapist Assistant/ Lymphedema Therapist

Mansfield Medical Lodge
01.2018 - 01.2020

Pediatric Rehabilitation Specialist

Prince George’s County Public School
01.2016 - 01.2018

Clinical Quality HEDIS Coordinator/MA

Cigna Healthspring Living Well Center
01.2013 - 01.2016

Clinical Documentation Specialist III

Mountain Manor Treatment Center
01.2011 - 01.2013

EMR Implementation Coordinator/Medical Assistant

Baltimore Medical System Inc
01.2008 - 01.2011

M.B.A. - Healthcare Administration

Texas A&M University

Diploma - Medical Coding and Billing

AAPC

Post Graduate Certification - Healthcare Analytics

Western Governors University

M.S. - Healthcare Leadership

Southern New Hampshire University

B.S. - Health Delivery Systems

Southern New Hampshire University

Associate of Applied Science - Physical Therapy

Baltimore City Comm College

Associate of Applied Science - Medical Assisting

Sanford Brown College

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KEVONTE COCKRILL