Summary
Overview
Work History
Education
Skills
Timeline
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Kevyinne Guerrero

Kevyinne Guerrero

Pomona,CA

Summary

Proven leader with extensive experience in staff training and customer service excellence at McDonald's. Specializes in health and safety regulations and motivational techniques, enhancing team performance and achieving corporate goals. Demonstrated ability to improve staff retention through effective coaching and mentoring, showcasing a commitment to continuous improvement and strategic planning.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
03.2023 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Facilitated open communication between crew members, promoting teamwork and collaboration.

Server

Poki Maki by Mr.7
03.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Assistant

Upland Farmers Market & Street Fair
08.2021 - 03.2022
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.

Education

GED -

Mt San Antonio College
Walnut, CA
10.2025

High School Diploma -

School of Arts And Enterprise
Pomona, CA
06.2021

Skills

  • Health and Safety Regulations
  • Brand Awareness
  • Staff retention strategies
  • Motivational Techniques
  • Coaching and Mentoring
  • Active Listening
  • Continuous Improvement
  • Corporate Goals and Targets
  • Critical Thinking
  • Attention to Detail
  • Strategic Planning
  • Order Accuracy

Timeline

Crew Trainer

McDonald's
03.2023 - Current

Server

Poki Maki by Mr.7
03.2022 - 01.2023

Assistant

Upland Farmers Market & Street Fair
08.2021 - 03.2022

GED -

Mt San Antonio College

High School Diploma -

School of Arts And Enterprise

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Kevyinne Guerrero