Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevyn Jordan

Summary

Detail-oriented remote service specialist with extensive experience in customer support, including phone and online communication. Known for solving complex issues efficiently while navigating multiple platforms. Proven ability to maintain high productivity, meet first-contact resolution goals, and deliver empathetic service. Trained in handling sensitive client information in compliance with privacy standards.

Overview

16
16
years of professional experience

Work History

Operations Manager

Complete Collision Solutions
09.2023 - 10.2024
  • Resolved complex client service issues via phone and email, ensuring minimal escalation.
  • Oversaw scheduling, invoicing, and internal communications across multiple platforms and vendor systems.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Support Staff Manager

All Clear Diagnostics and Calibration
06.2023 - 08.2023
  • Managed call center team and fleet, handling administrative and operational duties to meet company and client needs.
  • Monitored inbound call/chat/email requests from customers for service excellence.
  • Analyzed performance metrics to identify areas for process enhancement, driving strategic initiatives across departments.

New Account Liaison / Call Center CSR

Elitek Vehicle Services
06.2021 - 06.2023
  • Managed a portfolio of high-value international accounts.
  • Coordinated cross-functional teams to streamline account management processes, increasing efficiency and enhancing service delivery.
  • Resolved account discrepancies by independently researching issues in multiple systems.
  • Educated clients on digital tools for self-service scheduling.

Service & Engagement Team Leader

Target Corporation
10.2012 - 12.2020


  • Led cross-functional teams to enhance operational efficiency and drive sales performance.
  • Mentored team members with empathy-driven communication, fostering skill development and improving overall productivity.
  • Enforce safety, health, and security rules across all departments according to company standards.
  • Promoted self-service mobile tools and loyalty programs to improve customer satisfaction.

Office Manager

Kanso & Morris LLC
05.2008 - 01.2010
  • Handled high call volumes and managed time-sensitive transactions with strict confidentiality.
  • Scheduled client services and maintained thorough documentation to support legal and financial accuracy.
  • Provided direct support to brokers and title officer in a dynamic and deadline-driven environment.

Education

High School Diploma -

L.V. Berkner High School
Richardson, TX
05-2000

Skills

  • High-Volume Call, Chat & Email Support Typing Speed: 75 WPM Multitasking & Time Management
  • CRM & System Navigation Issue Ownership Empathy & Active Listening
  • Windows PC Proficiency Google Workspace Microsoft Office Suite, Salesforce, Prelude, DocuSign, QuickBooks, Omega EDI
  • Remote Work Readiness Texas Resident Private Workspace with 2 internet lines & Secure Document Handling

Timeline

Operations Manager

Complete Collision Solutions
09.2023 - 10.2024

Support Staff Manager

All Clear Diagnostics and Calibration
06.2023 - 08.2023

New Account Liaison / Call Center CSR

Elitek Vehicle Services
06.2021 - 06.2023

Service & Engagement Team Leader

Target Corporation
10.2012 - 12.2020

Office Manager

Kanso & Morris LLC
05.2008 - 01.2010

High School Diploma -

L.V. Berkner High School

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