Kevyn Nguemaha
Chicago,IL
Summary
Industrious Personal Banker eager to fulfill challenging role within client-focused team. Strong foundation of building excellent client rapport to foster satisfaction and loyalty. Diverse skill set that customer service knowledge and expansive experience in finance.
Overview
6
6
years of professional experience
Work History
Personal Banker
U.S. Bank
Chicago, IL
11.2017 - Current
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Achieved consistent recognition as top sales performer.
- Accomplished multiple tasks within established timeframes.
- Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals
Universal Banker
TCF National Bank
Chicago, IL
05.2017 - 11.2017
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success
- Worked directly with clients investing minimum of $500.000
Cashier
Home Depot
Jacksonville, IL
08.2016 - 05.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Increased sale by 85%
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns
- Mentored new team members on sales software system operation
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
Education
Bachelor of Arts - Business Economics & French Study
Illinois College
Jacksonville, IL05.2017
Skills
- Community Reinvestment Act
- Regulatory Compliance
- Client Acquisition and Retention
- Financial Product Knowledge
- Banking Policies and Procedures
- Partnership Management
- Attention to Detail
- Customer Assistance
- Sales strategy
- Sales and marketing
- Banking operations knowledge
- Client relationship management
- Financial services
Languages
French
Native or Bilingual
Spanish
Elementary
Timeline
Personal Banker
U.S. Bank
11.2017 - Current
Universal Banker
TCF National Bank
05.2017 - 11.2017
Cashier
Home Depot
08.2016 - 05.2017
Bachelor of Arts - Business Economics & French Study
Illinois College