Kewan Holder
Raleigh,NC
Summary
Experienced detention officer with a background in security operations, inmate processing, contraband searches, and emergency response. Known for attention to detail, situational awareness, and calm enforcement of facility rules.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Detention Officer
Wake County Sheriff's Office
Raleigh, North Carolina
07.2023 - Current
- Monitored detention areas at Wake County Sheriff’s Office to support safety and security.
- Completed inmate intake, property searches, and booking procedures.
- Enforced facility rules and managed inmate behavior through effective communication, promoting a safer environment.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Maintained accurate inmate records, incident reports, and shift logs to ensure compliance and facilitate communication among staff.
- Conducted cell inspections and recorded custody status updates.
- Responded to alarms, disturbances, and emergency situations.
- Conducted thorough searches of cells for contraband items, enhancing security and compliance with facility regulations.
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Maintained records of incident reports and daily logs to document inmate activity.
- Implemented disciplinary measures to address rule violations among inmates.
- Supervised inmates during recreational activities, provided guidance when needed.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Transported and escorted inmates to hospitals, court, and other institutions.
Delivery Driver
Fed Ex Ground
Durham, North Carolina
04.2016 - 07.2016
- Delivered parcels to customer locations following FedEx Ground service standards.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Obtained signatures and completed delivery records using mobile scanner.
- Scanned packages with a handheld device during pickup and delivery stops.
- Organized shipments by route sequence for efficient delivery order.
- Loaded delivery van with FedEx Ground packages for assigned route.
- Navigated routes with relevant map programs and GPS systems.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Inspected the vehicle before shifts to confirm safe operating conditions.
- Inspected the vehicle and maintained gas, oil and water levels.
- Monitored fuel levels throughout the shift and refueled as required.
- Reported mechanical issues with the delivery vehicle to the supervisor in a timely manner.
- Communicated delays and route changes with dispatch and local station staff.
- Communicated regularly with dispatch regarding delays or issues encountered on routes.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
- Checked shipment loads against shipping papers for accuracy. against shipping papers to verify contents and identify special handling requirements.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Armored Truck Driver
Loomis Armored US
Morrisville, North Carolina
05.2014 - 04.2016
- Transported cash and valuables for Loomis’ armored routes.
- Drove and navigated armored truck, servicing banks and customers on assigned weekday routes.
- Loaded and unloaded armored vehicles with cash, valuables, and other items in a secure manner.
- Loaded and unloaded currency cases using secure handling procedures.
- Inspected an armored truck before daily pickups and deliveries.
- Followed assigned routes and time-sensitive delivery schedule.
- Maintained delivery logs and route paperwork for Loomis records.
- Maintained accurate daily logs of routes and stops to ensure compliance and operational efficiency.
- Secured cargo compartments and protected assets during transit.
- Follow safety, security, and company policies on every route.
- Ensured that all deliveries were made in accordance with company policies and procedures.
- Communicated with route customers and obtained agreement on the needed cash denominations and amounts to conduct business transactions.
- Maintained accurate records of cargo loaded and unloaded from truck including weight, type, quantity.
- Assisted fellow drivers with loading and unloading operations.
- Monitored traffic conditions to avoid potential hazards on the road.
- Adhered to strict safety protocols while operating an armored truck.
- Communicated with dispatchers to provide timely updates and adjustments to route plans.
- Reported suspicious activities observed during transport and delivery to ensure safety.
Education
Bachelor of Science - Criminal Justice
Shaw University
Raleigh, NC05-2014
High School Diploma -
Clinton High School
Clinton, NC05-2008
Skills
- Inmate processing
- Detention monitoring
- Incident reporting
- Contraband searches
- Inmate transportation
- Security operations
- Emergency response
- Alarm response
- Crisis intervention
- Prisoner escort
- Inmate escorting
- Physical restraint
- Defensive techniques
- Restraint techniques
- Surveillance
- Legal compliance
- Non-lethal tactics
- Public safety
- Firearm safety
- Patrol procedures
- CCTV monitoring
- Attention to detail
- Mental alertness
- Situational awareness
- Decision making
- Conflict resolution
- Radio communication
- Safety equipment handling
Certification
- armed and unarmed security certification
Timeline
Detention Officer
Wake County Sheriff's Office
07.2023 - Current
Delivery Driver
Fed Ex Ground
04.2016 - 07.2016
Armored Truck Driver
Loomis Armored US
05.2014 - 04.2016
Bachelor of Science - Criminal Justice
Shaw University
High School Diploma -
Clinton High School