KeWanda Curry
Tulare,CA
Summary
Customer experience manager with a proven track record in enhancing customer interactions and executing successful service strategies. Recognized for exceptional multitasking skills and meticulous attention to detail, leading to improved shopping experiences and increased team performance.
Overview
13
13
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Visalia, California
10.2016 - 03.2026
- Analyzed customer feedback to pinpoint specific service delivery enhancements.
- Trained staff on best practices for in-store engagement to elevate customer experiences.
- Managed escalated customer issues, achieving resolution within set timelines.
- Collaborated with cross-functional teams to enhance overall shopping experience.
- Evaluated feedback to drive enhancements in service standards.
- Supervised daily operations, ensuring efficient workflows among staff.
Layaway Associate
Kmart
Tulare, CA
11.2012 - 07.2016
- Processed layaway agreements with accuracy and efficiency.
- Maintained accurate computer records of layaway transactions and account statuses to support customer service.
- Processed cash transactions for layaway payments securely to ensure customer trust and satisfaction.
- Assisted customers with inquiries regarding layaway policies and procedures.
- Monitored compliance with company standards for layaway agreements and service quality to uphold operational integrity.
- Organized merchandise to enhance retrieval and customer access.
- Processed returns, exchanges, and refunds according to established company policy.
Education
High School Diploma -
Mangham High School
Mangham, LA05-2003
Some College (No Degree) - Biology
Southern University And A&M College
Baton Rouge, LASkills
- Customer relationship management
- Customer feedback analysis
- Customer engagement
- Service delivery improvement
- Conflict resolution and problem solving
- Multitasking and organization
- Attention to detail
- Microsoft Office proficiency
Timeline
Customer Experience Manager
The Home Depot Inc
10.2016 - 03.2026
Layaway Associate
Kmart
11.2012 - 07.2016
High School Diploma -
Mangham High School
Some College (No Degree) - Biology
Southern University And A&M College