Kewanna Hill
Port Gibson,MS
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Dedicated, independent and motivated customer service professional seeking to provide attentive, highly professional service for a dynamic healthcare provider. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization. Intelligent and analytical professional committed to exceeding job requirements on a daily basis seeking employment within an industry-leading healthcare organization. Ambitious and responsible professional with a proven track record of success in positions requiring well-developed organizational and interpersonal skills seeking to bring experience and medical education training to a successful healthcare organization. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Captain D's
01.2023 - Current
- Address issues in a professional manner and resolve staff and customer service problems
- Build relationships and stay attentive to employees by motivating them to succeed and improve
- Manage inbound and outbound calls, keep accurate and complete department records, process payroll, prepare bank deposits, take inventory, and ensure adherence to policies and procedures
- Supervise team members, create schedules, hire and train new employees, and delegate tasks.
Tester
Unified Brands
01.2022 - 09.2022
- Contributed to cross-functional teams in defining requirements, refining user stories, and providing input on design decisions.
- Followed standard operating procedures for inspections and tests.
- Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
- Streamlined testing procedures by implementing automation tools, increasing efficiency in the testing process.
- Operated and maintained testing equipment.
Manager
Circle K
07.2021 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Line Leader
Cooper Lighting
11.2017 - 08.2020
- Safely operated [TYPE OF EQUIPMENT] to avoid accidents and mishaps.
- Adjusted machines to increase productivity for runs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Prepared reports and technical documentation of day-to-day production processes.
- Made sure that products were produced on time and are of good quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
Education
Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist -
Ultimate Medical Academy
01.2024
High School Diploma -
Port Gibson High School
Port Gibson, MS05.2008
Skills
- Decision-making skills
- Problem solving skills
- Independent thinker - requires minimal supervision
- Organized
- Customer Service oriented
- MS Excel
- MS Word
- MS PowerPoint
- Customer Relationship Management (CRM)
- Task Prioritization
- Staff Training
- Relationship Building
- Goal Setting
- Salesforce Management
- Sales management
Certification
Port Gibson High School, Port Gibson, MS, Diploma
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Awards
Employee of the Month
Volunteer Experience
Road Department, Port Gibson, MS, Secretary, 06/2006, 08/2006, My responsibilities were making sure all tickets were files and the correct files, answering phone calls, creating tickets for each claim and checking punch in times.
Timeline
Manager
Captain D's
01.2023 - Current
Tester
Unified Brands
01.2022 - 09.2022
Manager
Circle K
07.2021 - 03.2022
Line Leader
Cooper Lighting
11.2017 - 08.2020
Associate of Science Degree / Health Sciences - Medical Office and Billing Specialist -
Ultimate Medical Academy
High School Diploma -
Port Gibson High School
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