Kewashia Ellington
Miramar,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
Jacksonville , Florida
11.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Educated customers about billing, payment processing and support policies and procedures.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Rail Maintenance Payroll Clerk
Department Of Transportation And Public Works
Miami, FL
09.2016 - 04.2020
- Maintained payroll information by calculating, collecting and entering data.
- Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce numbers and accuracy documents.
- Researched and resolved time discrepancies.
- Updated employee banking records when it was necessary.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained excellent attendance record, consistently arriving to work on time.
Transit Bus Operator
Department Of Transportation And Public Works
Miami, FL
03.2003 - 09.2016
- Provided passenger assistance, collected fares and offered schedule and route information.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Helped elderly passengers or those with limited mobility enter and exit bus.
- Followed schedules precisely to completely daily routes.
Education
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLGED -
Lindsey Hopkins Technical College
Miami, FL06.1994
Skills
- Excellent Communication
- Teamwork and Collaboration
- Interpersonal Communication
- Analytical and Critical Thinking
- Responding to Difficult Customers
- Customer Account Management
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Multi-Line Phone Systems
- Computer Proficiency
- Microsoft Office Suite
- Administrative and Office Support
- Patient and Empathetic
- Billing Adjustments and Refunds
- Taking Client Histories
- Time Management
- Medical Charting
- Advising Patents
- Cleaning and Sterilizing
- Appointment Scheduling
- Customer Service
- Medical Coding
- Prescription Refills
- Collaboration and Teamwork
- HIPAA Compliance
- Insurance Forms
- Mail Distribution
- Employee Scheduling
- Order Purchasing
- Patient Billing
- Office Coordination
- Claim Forms
- Adaptable and Flexible
- Payment Scheduling and Collection
- Verbal and Written Communication
- Appointment Coordination
- Supply Inventory Control
- Research and Analytical Skills
- Professional and Courteous
- Judgment and Decision Making
- Strong Organizational Skills
- Office Equipment Operation
- Meeting Note Taking
- Reception Duties
- Microsoft Office
- High Volume Phone Inquiries
- Confidentiality and Data Protection
- Dictation and Transcription
- Record Sorting and Filing
- Reliable and Punctual
- Data Recording
- Attention to Detail
- Calendar Management
- Bookkeeping Software
- Basic Bookkeeping
- Office Machine Operation
- Key holder experience
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
11.2021 - 05.2022
Rail Maintenance Payroll Clerk
Department Of Transportation And Public Works
09.2016 - 04.2020
Transit Bus Operator
Department Of Transportation And Public Works
03.2003 - 09.2016
Some College (No Degree) - Business Administration And Management
Miami Dade College
GED -
Lindsey Hopkins Technical College
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