Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kexia Paola Rivas-Estrella

Redwood City,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Mentor Leader

Sheriffs Activities League
09.2019 - 10.2019
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
  • Responsible for youths safety in both outdoor and indoor environments.
  • Worked with elementary school age group

Sales Associate

Banana Republic, Gap
12.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Listened to customer needs and desires to identify and recommend optimal products.

Sales Lead Manager/Keyholder

Janie And Jack
02.2020 - Current
  • Attended weekly meetings to discuss and optimize strategies.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

COVID-19 Temperature Screener

Milestone Technologies At Facebook
05.2021 - 10.2021
  • Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
  • Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
  • Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
  • Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
  • Disinfected tools, equipment and surfaces between patients.
  • Provided COVID-19 FAQs and educational material to patrons and employees.

Bank Teller

Chase Bank
11.2021 - 02.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Medical Support Specialist

Concentra Urgent Care
03.2022 - Current
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Cross Trained for Front and Back office.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Completed patient referrals to other medical specialists.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.

Education

High School Diploma -

Everest Public High School
Redwood City, CA

No Degree - Certified Medical Assistant

Carrington College
San Jose, CA
03.2022

Skills

  • Medical Histories and Vital Statistics
  • Medical terminology
  • Microsoft,Excel, Email knowledge
  • Telephone etiquette
  • Electrocardiogram knowledge
  • Appointment scheduling
  • Recording patient medical history
  • First aid/CPR certified
  • Document scanning
  • Medication administration
  • Interacting with patients
  • Managing patient appointments

Certification

  • CMA - Certified Medical Assistant

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Support Specialist

Concentra Urgent Care
03.2022 - Current

Bank Teller

Chase Bank
11.2021 - 02.2022

COVID-19 Temperature Screener

Milestone Technologies At Facebook
05.2021 - 10.2021

Sales Lead Manager/Keyholder

Janie And Jack
02.2020 - Current

Sales Associate

Banana Republic, Gap
12.2019 - 01.2020

Mentor Leader

Sheriffs Activities League
09.2019 - 10.2019

High School Diploma -

Everest Public High School

No Degree - Certified Medical Assistant

Carrington College

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