Kexia Paola Rivas-Estrella
Redwood City,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mentor Leader
Sheriffs Activities League
09.2019 - 10.2019
- Created workshops for youth to improve communication skills, teamwork and cooperation.
- Planned and executed productive self-esteem building activities to promote personal growth and daily living skills.
- Responsible for youths safety in both outdoor and indoor environments.
- Worked with elementary school age group
Sales Associate
Banana Republic, Gap
12.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Lead Manager/Keyholder
Janie And Jack
02.2020 - Current
- Attended weekly meetings to discuss and optimize strategies.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
COVID-19 Temperature Screener
Milestone Technologies At Facebook
05.2021 - 10.2021
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Communicated changes in COVID-19 protocols to staff and visitors to provide real time information and enhance preparation.
- Disinfected tools, equipment and surfaces between patients.
- Provided COVID-19 FAQs and educational material to patrons and employees.
Bank Teller
Chase Bank
11.2021 - 02.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Medical Support Specialist
Concentra Urgent Care
03.2022 - Current
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Cross Trained for Front and Back office.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
High School Diploma -
Everest Public High School
Redwood City, CANo Degree - Certified Medical Assistant
Carrington College
San Jose, CA03.2022
Skills
- Medical Histories and Vital Statistics
- Medical terminology
- Microsoft,Excel, Email knowledge
- Telephone etiquette
- Electrocardiogram knowledge
- Appointment scheduling
- Recording patient medical history
- First aid/CPR certified
- Document scanning
- Medication administration
- Interacting with patients
- Managing patient appointments
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Support Specialist
Concentra Urgent Care
03.2022 - Current
Bank Teller
Chase Bank
11.2021 - 02.2022
COVID-19 Temperature Screener
Milestone Technologies At Facebook
05.2021 - 10.2021
Sales Lead Manager/Keyholder
Janie And Jack
02.2020 - Current
Sales Associate
Banana Republic, Gap
12.2019 - 01.2020
Mentor Leader
Sheriffs Activities League
09.2019 - 10.2019
High School Diploma -
Everest Public High School
No Degree - Certified Medical Assistant
Carrington College
- CMA - Certified Medical Assistant
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