Kexin Shi
Las Vegas
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed. Proven ability to enhance guest experiences through effective teamwork and quick learning. Recognized for training new staff and maintaining high standards in fast-paced environments, ensuring efficient operations and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Bartender
Bartender
09.2021 - 04.2023
- Learned drinks preparation techniques and drink recipes to enhance customer experience.
- Assisted in maintaining cleanliness and organization of bar area for safety and efficiency.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with team members to ensure timely service during high-volume shifts.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Host
Host
- Welcomed and seated guests, ensuring efficient table turnover and optimal dining experience.
- Managed reservation system, coordinating guest flow and minimizing wait times.
- Assisted in training new hosts on service standards and operational procedures.
- Handled customer inquiries and complaints professionally, ensuring resolution aligned with service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Food Runner
Food Runner
- Delivered food orders promptly to ensure customer satisfaction and timely service
- Collaborated with kitchen staff to maintain quality control and presentation standards
- Assisted servers in expediting orders during peak hours, enhancing overall efficiency
- Maintained cleanliness and organization of dining areas for optimal guest experiences
- Communicated effectively with team members to streamline service operations
- Adapted quickly to changing menus and special requests, ensuring accurate order fulfillment
Server
Server Jobs
12.2024 - 03.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Recommended menu items based on customer preferences, increasing sales opportunities.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Cashier
Cashiers
04.2023 - Current
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Trained new cashiers on operational procedures and customer service standards effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adhered to company policies regarding cash handling and security procedures consistently.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachlor Of Science - Hospitality
University of Nevada, Las Vegas
Las Vegas, NV2024
Cascade Christian Schools
Puyallup, WA2019
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Server
Server Jobs
12.2024 - 03.2025
Cashier
Cashiers
04.2023 - Current
Bartender
Bartender
09.2021 - 04.2023
Host
Host
Food Runner
Food Runner
Bachlor Of Science - Hospitality
University of Nevada, Las Vegas
Cascade Christian Schools
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