Key Airra Goldsmith
Birmingham,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
5
5
years of professional experience
Work History
Store Manager
Gallery Smoke
07.2024 - 10.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Inbound Sales Representative
Extra Space Storage
01.2024 - 10.2024
- While as an Inbound Sales Agent I developed trust in prospective customers by taking them through the sales process and small details while consistently exceeding sales goals
- I also provided a competitive yet friendly attitude
- I handled 25-40 inbound calls daily from prospective customers with inquiries and questions about the process of renting a storage unit and small details about the company as a whole
Assistant Manager
The Dog Stop
07.2023 - 01.2024
- While as an Assistant Manager it was my job to help bring in new hires and get them adjusted to the fast pace job of dog/pet handling
- I strived to bring in employment engagement and retention
- I am proficient in driving work collaboration and creating a safe judge free efficient work environment for all employees
- As an Assistant Manager it was also my job to check inventory on a daily basis and write order supply requests to keep the facility stocked with all supplies
- I handled payroll and scheduling
- I assisted walk-in clients, scheduled client appointments, answered phone lines, and helped clients with all questions and concerns while maintaining a professional demeanor at all times
- I efficiently process updated client information and payments into the database
Salon Manager
Petsmart
08.2021 - 10.2023
- While as a Salon Manager it was my job to review potential candidates for the salon and train them through their new hire orientation
- I was in charge of making team members' schedules as well as ensuring safety procedures be followed at all times while handling animals in the salon
- As a Salon Manager it was my job to keep close relationships with all Pet Parents, providing consistent communication and ensuring needs would be exceeded
- I also worked closely with Front of House Management to ensure that all policies were up to date and pricing corresponded with services to optimize store performance
Professional Pet Stylist
Petsmart
07.2021 - 10.2023
- While as a 'Professional Pet Stylist' I provided grooming services to a variety of dog breeds including, bathing, trimming, and styling
- Built strong relationships with clients all while maintaining a clean and safe work environment for myself as well as the dogs
- Received positive feedback from clients for delivering exceptional quality grooms
Assistant Manager in Training
Dollar Tree
12.2019 - 08.2020
- During this role it was my job to work closely with the assistant manager to understand the workflow of the day and how to handle things behind the scenes
- I become efficient in scheduling and payroll while also learning how to evaluate all inventory and submit order forms for items needed in the store
- It was my job to unpack and check all inventory as it came in during weekly freights
- I organized weekly numbers of product sales and lists of weekly tasks for the store
- Supervised daily operations of the store, including opening and closing procedures and cash handling
- I assisted with the Store Manager to recruit and train new hires to deliver outstanding customer service
Education
Grooming Academy -
Petsmart Grooming Academy
Decatur, AL04.2021
High School -
Ramsay High School
Birmingham, AL03.2020
Skills
- Dog Grooming
- Customer Service
- Time management
- Attention to detail
- Customer/patient billing
- Scheduling and calendar management
- Strong computer skills
- Management
- Payroll
- Scheduling
- POS System
Timeline
Store Manager
Gallery Smoke
07.2024 - 10.2024
Inbound Sales Representative
Extra Space Storage
01.2024 - 10.2024
Assistant Manager
The Dog Stop
07.2023 - 01.2024
Salon Manager
Petsmart
08.2021 - 10.2023
Professional Pet Stylist
Petsmart
07.2021 - 10.2023
Assistant Manager in Training
Dollar Tree
12.2019 - 08.2020
High School -
Ramsay High School
Grooming Academy -
Petsmart Grooming Academy
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