Summary
Overview
Work History
Skills
Certification
Timeline
GeneralManager
Key Wade

Key Wade

Covington,Georgia

Summary

Results-driven customer service professional with over 25 years of progressive experience. Excels in identifying customer needs, resolving conflicts, and proactively solving problems. Combines leadership and business administration skills with hands-on experience in sales and daily operations, consistently surpassing industry standards. Demonstrates a solid track record of effectively delegating tasks while delivering best-in-class customer service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Manager

Cuts Steakhouse
07.2020 - 09.2024
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
  • Oversaw staff hiring process including interviews and background checks, ensuring selection of qualified candidates who aligned with our restaurant's values.
  • Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
  • Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.

Managering Partner

Hudson Grille
07.2018 - 03.2019
  • Recruit, motivate, and mentor 40+ employees, including five (5) assistant managers
  • Reduced and controlled expenses by minimizing waste and cost control initiatives
  • Created relationships with fan clubs and private events to maximize business and profits
  • Trained most new managers on policy, procedures, and business model
  • Projected sales in line with budgets, staffing levels, and events.

General Manager

The Juicy Crab
11.2017 - 07.2018
  • Update training guides, including all materials and procedures for all positions, to ensure accuracy and consistently for all locations
  • Accomplishing staff goals with open communication in regards to job expectations, scheduling, creating new goals based on employee feedback
  • Effectively create and establish new relationships with purveyors to ensure product quality with lowest price possible
  • Brand enhancement through marketing and social media.

General Manager

Café Milano
05.1998 - 10.2017
  • Invented and implemented new training manuals, procedures, tests, and evaluations
  • Hired staff by selecting, orienting, and training employees, helping to develop personal growth
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Built a community give back program to ensure continued support to non-profit organizations
  • Created new entrees, made menu price adjustments depending on food cost, redesigned menu
  • Designed and drove social media, monitoring all review sites, including correspondence with patrons.

Skills

  • Upholding Standards
  • Inventory Cost Control
  • POS System Operation
  • Process Optimization
  • Quality Assurance
  • Employee Performance
  • Staff Scheduling
  • Food Service Background
  • Conflict resolution techniques
  • Advanced Wine Knowledge
  • Customer Engagement
  • Menu development

Certification

  • Servsafe Certification Food Manager Instructor and Proctor, #2189491, 12/22/20
  • Servsafe Certification Alcohol Manager Instructor and Proctor, #2199188, 12/29/20
  • Servsafe Certification Food Protection Manager, #11728480, 11/11/20

Timeline

Manager

Cuts Steakhouse
07.2020 - 09.2024

Managering Partner

Hudson Grille
07.2018 - 03.2019

General Manager

The Juicy Crab
11.2017 - 07.2018

General Manager

Café Milano
05.1998 - 10.2017

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Key Wade