Keya Lewis
Woodland Park,NJ
Summary
Efficient and detail-oriented pharmacy technician with 2 years of experience in customer service, retail sales, and administrative support. Skilled in using pharmacy management software, ensuring accurate medication dispensing, and providing excellent customer service. Possess strong communication, organizational, and problem-solving skills. Currently pursuing a Bachelor’s degree in Psychology and interested in transitioning to a career as a medical assistant and phlebotomist.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Advisor
H&M Company
02.2020 - 09.2021
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Front Desk Medical Receptionist
Medical Hospital
05.2022 - 09.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Pharmacy Technician
Walgreens
10.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
High School Diploma -
Plainfield High School
Plainfield, NJ06-2021
Medical Assistant - Medical
Passaic County College
Paterson, NJ06-2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- Schedule coordination
- Patient relations
- Paperwork coordination
- Medical billing
Certification
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - Current
Pharmacy Technician
Walgreens
10.2022 - 05.2023
Front Desk Medical Receptionist
Medical Hospital
05.2022 - 09.2022
Sales Advisor
H&M Company
02.2020 - 09.2021
High School Diploma -
Plainfield High School
Medical Assistant - Medical
Passaic County College
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