Keya Patel
Edison,NJ
Summary
Qualified medical reception & medical manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Bassin Endocrinology
03.2025 - Current
- Oversaw daily operations ensuring compliance with healthcare regulations.
- Managed patient scheduling systems to enhance appointment efficiency.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Monitored inventory of medical supplies, optimizing ordering processes to reduce shortages.
- Trained new staff on administrative procedures and patient interaction best practices.
- Checked patient insurance, demographic, and health history to keep information current.
Team Lead
Amneal Pharmaceuticals
02.2024 - 08.2024
- Led daily team operations to ensure adherence to project timelines and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Developed training materials for new hires, enhancing onboarding process and team integration.
- Implemented process improvements that streamlined communication and reduced response times.
Front Desk Receptionist
Brunswick Urgent Care
06.2023 - 12.2023
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Assisted patients with check-in processes, ensuring accurate data collection and documentation.
- Responded to patient inquiries via phone and in-person, providing exceptional customer service.
- Coordinated communication between medical staff and patients, enhancing overall care experience.
- Maintained organized patient records using electronic health record (EHR) systems for improved access.
Pharmacy Technician
Oak Tree Drugs
04.2020 - 05.2021
- Process prescriptions accurately to ensure patient safety and medication efficacy.
- Maintain inventory levels, managing stock rotation and minimizing waste.
- Assist pharmacists in preparing medications, ensuring compliance with regulatory standards.
- Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
Education
High School Diploma -
John P. Stevens High School
Edison, NJ06.2022
Bachelor of Science - Biology
Kean University
Union, NJ05-2026
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Billing
Certification
Certified Clinical Medical Assistants
Timeline
Office Manager
Bassin Endocrinology
03.2025 - Current
Team Lead
Amneal Pharmaceuticals
02.2024 - 08.2024
Front Desk Receptionist
Brunswick Urgent Care
06.2023 - 12.2023
Pharmacy Technician
Oak Tree Drugs
04.2020 - 05.2021
High School Diploma -
John P. Stevens High School
Bachelor of Science - Biology
Kean University
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