Keya Robinson
High Point,US
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Result oriented professional with 15+ years of experience in processing sensitive information, sales, and business growth strategy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Owner
Christian Bible Journals
10.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Business Filings Specialist
Rocket Lawyer
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Liaison between the clients, state, county and third party processor to ensure the client receives a professional and timely experience.
- Utilizing business systems, to create, modify, and approve orders.
- Assigned responsibilities include, registered agent account maintenance, new inquiries from clients and third party processors, approving new orders, assisting with escalated calls and emails, and training new hires
Claims Account Manager
Honda Aircraft
01.2019 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager, Inside Sales
Univar Solutions
01.2017 - 01.2019
- Liaison between the clients, state, county and third party processor to ensure the client receives a professional and timely experience
- Utilizing business systems, to create, modify, and approve orders
- Assigned responsibilities include, registered agent account maintenance, new inquiries from clients and third party processors, approving new orders, assisting with escalated calls and emails, and training new hires
- Utilizing Sales Force and SAP to analyze and process client data
- Analyzed figures, posting, claims, parts, payments, and documents to maintain account compliance
- Streamlined daily reporting to owners via email and phone
- Generated invoices, posted payments, generated contracts for aircraft warranty programs
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
Customer Service Representative Agent
LabCorp
01.2013 - 01.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
Customer Account Specialist
Time Warner Cable
01.2010 - 01.2013
- Collaborated with sales and customer service teams to develop engaging products and meet financial quotas
- Met and exceeded key performance indicator expectations while demonstrating excellent listening skills and verbal articulation
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue
- Developed strong networks with business executives and stakeholders to increase brand awareness and reputation
- Coded and input customer orders, pricing information and additional data into computer system
- Addressed customers courteously using suitable methods and problem-solving skills
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Responded to telephone inquiries and complaints following standard operating procedures
- Managed over 45 accounts daily via email and phone
- Addressed problems with accounting, product availability, logistics, and sales
- Calculated discounts, percentage allocation
- Onboarding new customers and creating quotes, delivery schedules, procured products
- Worked along sales to meet the monthly quota, by upgrading accounts and product volume
- Gauged product success and made improvements according to client feedback
- Generated leads and prepared business proposals to promote company growth and industry relevance
- Forecasted company sales and met quarterly and annual financial targets using proven financial strategies
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
Account Manager
Jerry's Lawn Care Services
01.2004 - 01.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gauged product success and made improvements according to client feedback.
- Generated leads and prepared business proposals to promote company growth and industry relevance.
- Forecasted company sales and met quarterly and annual financial targets using proven financial strategies.
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
Education
Associate of Applied Science -
Guilford Technical Community College
01.2018
Certificate In Medical Health -
Guilford Technical Community College
01.2018
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Management
- Cross-Functional Teamwork
- Audit Process Management
- Order and Invoice Processing
- Business-to-Business Sales
- Production Quotas
- Staff Training
- Statement Reconciliation
- Contract Amendments
- Reimbursement Management
- Business Opportunities Support
- Project Proposals
Team Leader for Church Events
I organize volunteers and plan events with our team. I was just promoted to team leader assistant after 6 months as a volunteer. I have an eye to see the whole picture when organizing and managing an event.
Timeline
Business Owner
Christian Bible Journals
10.2022 - Current
Business Filings Specialist
Rocket Lawyer
07.2021 - Current
Claims Account Manager
Honda Aircraft
01.2019 - 07.2021
Account Manager, Inside Sales
Univar Solutions
01.2017 - 01.2019
Customer Service Representative Agent
LabCorp
01.2013 - 01.2016
Customer Account Specialist
Time Warner Cable
01.2010 - 01.2013
Account Manager
Jerry's Lawn Care Services
01.2004 - 01.2010
Associate of Applied Science -
Guilford Technical Community College
Certificate In Medical Health -
Guilford Technical Community College
Similar Profiles
Keya RobinsonKeya Robinson
Business Owner at Christian Journals/ClothingBusiness Owner at Christian Journals/Clothing
Frank L. SouthFrank L. South
Executive Staff/Facilities Administrator/Advancement Director at Conquerors Christian School/Bible Baptist ChurchExecutive Staff/Facilities Administrator/Advancement Director at Conquerors Christian School/Bible Baptist Church
Emily Rem Sui HnemEmily Rem Sui Hnem
Assistant English Teacher at Apostolic Christian Bible CollegeAssistant English Teacher at Apostolic Christian Bible College