Summary
Overview
Work History
Education
Skills
Timeline
Generic
Keya Sartin

Keya Sartin

Woodridge,IL

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Patient Appointment Coordinator

University Of Chicago Medicine
Chicago, IL
10.2021 - 06.2023
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Mentored office employees on proper administrative procedures and how to use programs such as Epic, keeping operations consistent and efficient for maximum performance.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Patient Care Coordinator

Loyola University Medical Center
Maywood, IL
03.2019 - 06.2019
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Managed prescriptions by sending electronic requests for new medications and refills.
  • Use Epic to schedule patients.

Customer Service Representative

Kreg Therapeutics
Melrose Park, IL
06.2016 - 08.2018
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Inbound Sales Representative

Comcast, Xfinity
Oakbrook Terrace, IL
06.2012 - 11.2015
  • Memorized scripts to achieve easy conversational flow in interactions with potential customers.
  • Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
  • Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
  • Initiated files by collecting and entering demographic, provider and procedure information into system.
  • Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Walked individuals through basic troubleshooting tasks.

Shift Supervisor

Starbucks
Lombard, IL
06.2005 - 03.2009
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Trained new employees and delegated daily tasks and responsibilities.

Clinical Referral Specialist

Advocate Healthcare
Downers Grove, IL
06.2023 - Current
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.

Bank Teller

Chase Bank
Norridge, IL
01.2002 - 03.2004
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.

Education

Associate of Science - General Studies

Morton College
Cicero, IL

Associate of Science - Culinary Arts

Triton College
River Grove, IL

GED -

Morton College
Cicero, IL
09.1999

Skills

  • Staff Training
  • Team Management
  • Appointment Coordination
  • Calendar Software
  • Software Applications
  • Health Programs
  • Customer Experience
  • Patient Privacy
  • HIPAA Regulations
  • Friendly and Relatable
  • Remote Work Coordination
  • Patient Registration

Timeline

Clinical Referral Specialist

Advocate Healthcare
06.2023 - Current

Patient Appointment Coordinator

University Of Chicago Medicine
10.2021 - 06.2023

Patient Care Coordinator

Loyola University Medical Center
03.2019 - 06.2019

Customer Service Representative

Kreg Therapeutics
06.2016 - 08.2018

Inbound Sales Representative

Comcast, Xfinity
06.2012 - 11.2015

Shift Supervisor

Starbucks
06.2005 - 03.2009

Bank Teller

Chase Bank
01.2002 - 03.2004

Associate of Science - General Studies

Morton College

Associate of Science - Culinary Arts

Triton College

GED -

Morton College

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Keya Sartin