Keyah Massey

• Track expenses and income for the Homeowner's Association while organizing and maintaining bank statements for checking and savings accounts for 128 units and vendor agreements for property maintenance and management.
• Establish QuickBooks accounting system to reflect accurate financial records.
• Create, review and file financial documents, coded accounting entries for data processing, while processing invoices, deposits, and money logs.
• Complete tax forms in compliance with legal regulations.
• Reconcile and corrected issues with financial records.
• Proactively implement new processes to decrease spending and work flow downtime.
• Coordinate payments for vendors and maintain service level agreements for employees and detailed records of procedures.

• Deliver technical services to internal stakeholders using frontline triage troubleshooting tactics via phone, chat, email & ticketing for IT service delivery.
• Use established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
• Log activities in tracking system to maintain accurate, timely records help streamline repair processes and update procedures for support action consistency.
• Work with document imaging technologies and deployment software.
• Install, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Demonstrated leadership skills in managing projects from concept to completion.

• Support store owners and clerks on duty via phone, chat, email & ticketing systems in queue with workflow, machine installations, case management and troubleshooting of server connectivity and operating systems.
• Offered assistance in implementing and developing training programs.

• Led in tactical efficiencies, workflow management, data entry, implementation, schedule planning, process development and capacity planning for the Social Media, Ideas and Inspiration, and the hallmark.com E-commerce Digital Teams
• Coordinated internal team members by building schedules and project milestones for upper management using JIRA tickets for 100+ deadline-oriented deliverables.
• Organized frequent meetings for team members to report and track status of material movement.
• Communicated deadlines and established benchmarks for incremental departmental success.
• Partnered with external stakeholders representatives from different to arrange editorial and digital resources and contracts

• Troubleshot recruiting and onboarding system issues while activating new profiles and qualification checkpoints for end-to-end employee onboarding experiences using SuccessFactors and Salesforce.
• Pre-screened applicants and scheduled interviews with appropriate team members if needed.
• Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
• Handled verification of employment, licenses, background checks and other routine employee requests.

• Directed retailers, owners, and stakeholders on self-service web applications via phone, chat, point-of-sale ordering systems, and tickets while supporting product SKUs, shipping, and retail priorities with increasing serviceability goals from 78% to 95.12%
• Reduced total year average wait time from a 9:53 minute average to 1:45 minute average.
• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Provided exceptional services that translated into pleasant shopping experiences for in-store and online retail customers.
• Directed and supported consumer and retail activity by working closely with multiple teams including shipping, logistics, product ordering, implementation and retail research.
• Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
• Developed and maintained favorable business relationships with retail store management and employees, supporting individual location needs and establishing collaborative leadership precedent.
• Improved bottom-line profits by communicating new product penetration and retail market opportunities.
• Educated stakeholders, store managers and store associates regarding technical aspects of POS (point of sale) register systems, custom knowledge assets and retail services.

• Executed compelling marketing content that effectively communicated Pharmacy First’s unique value proposition, including brand identity, pharmacy compliance, current healthcare regulations, contracts and agreements
• Generated clear, concise and original verbiage for written communications.
• Leveraged analytics to optimize communications strategies, better targeting audiences, and achieving desired engagement and responses.
• Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.
• Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
• Created and maintained consistent company-wide targeted communication plans to more than 2300 pharmacies and multiple PSAOs (Pharmacy Services Administrative Organizations across multiple offices to fully support short- and long-term communications goals.

Achievements Awarded:

• Micro-Credential Awarded : Technology Management Date Awarded: Jan 01, 2023
• Micro-Credential Awarded : Strategic Thinking/Innovation Date Awarded: Apr 26, 2023

Honors: summa cum laude

• Honoree of Pierre Laclede Honors College: Business Internship
• 3.8 GPA