Keyahna Walker
McDonough,GA
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. I have over 3-4 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Also to add, I would definitely consider myself an detail-oriented team player with strong organizational skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MCO Clerical
JCPenney
07.2022
- Generate reports for the company's finance and events
- Maintain data entry requirements by following data program techniques and procedures
- Office equipment operation and office supply acquisition.
Shift Manager
Taco Bell
04.2018
- Ensuring that all customer care and sales staff is professionally trained to answer any question
- Evaluating the customer care and sales team performance to enhance the overall performance
- Maintaining accurate records of cash reports to be sent to Accounting department
- Supervising the customer care and sales personnel of the branch (attendance, attitude, behavior).
Patient Care Technician
Peachtree Creek Memory Care
06.2023 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
Certified Free-lance Makeup Artist
MUA
06.2021 - Current
- Able to work under pressure
- Build and optimize the Customer Care flow
- Built customer loyalty through courtesy and friendliness
- Built long-term customer relationships and advised customers on purchases and promotions
- Calculating the price of goods
- Assessing needs of customers, accordingly suggesting products and services.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Assistant Teacher
YMCA - Academy Of South Dekalb
02.2023 - 08.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Provided one-on-one and group-based learning support focused on student progress.
Patient Care Technician
Right At Home Care
08.2022 - 02.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
MCO Clerical
Wayfair FLEX
04.2022 - 07.2022
- Generate reports for the company's finance and events.
- Interacted with customers by phone, email, or in-person to provide information.
- Composed sensitive, confidential reports and documentation.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Assistant
Red Lobster
10.2021 - 03.2022
- Handling customers' complaints on products and services
- Advising on customers' inquires about product price and specification
- To get feedback on products and service from customers.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
In-Home Care Provider
Traditional Homecare
08.2020 - 04.2021
- Assisted with feeding, transferring and toileting
- Processed and paid all household bills
- Transported client to all appointments
- Administered daily medications.
- Assisted patients with self-administered medications.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Customer Service Assistant
The Home Depot Call Center
11.2019 - 08.2020
- Identifying sales best practices and implementing process improvements to increase productivity and efficiency
- Managing efforts to grow new business, increasing existing revenue and provide top level customer service to new and existing accounts
- Able to work under pressure
- Assessing needs of customers, accordingly suggesting products and services
- Attracting potential customers by answering questions about product and service
- Build and optimize the Customer Care flow
- Built customer loyalty through courtesy and friendliness.
Education
No Degree - Diagnostic Medical Sonography
South College
Atlanta, GAAssociate of Science - Nursing
Gwinnett Technical College
Lawrenceville, GA08.2026
Skills
- Professional Bedside Manner
- Patient Positioning Understanding
- Blood Glucose Monitoring
- Acute and Rehabilitative Care
- Hospice and Palliative Care
- Empathy and Compassionate Care
- Verbal and Written Communication
- Safety Protocols
- Vital Signs Documentation
- Infection Control
- Excel Spreadsheets
- Time Management
Certification
- NCPCT - Patient Care Technician
- First Aid/CPR Certified
Timeline
Patient Care Technician
Peachtree Creek Memory Care
06.2023 - Current
Assistant Teacher
YMCA - Academy Of South Dekalb
02.2023 - 08.2023
Patient Care Technician
Right At Home Care
08.2022 - 02.2023
MCO Clerical
JCPenney
07.2022
MCO Clerical
Wayfair FLEX
04.2022 - 07.2022
Customer Service Assistant
Red Lobster
10.2021 - 03.2022
Certified Free-lance Makeup Artist
MUA
06.2021 - Current
In-Home Care Provider
Traditional Homecare
08.2020 - 04.2021
Customer Service Assistant
The Home Depot Call Center
11.2019 - 08.2020
Shift Manager
Taco Bell
04.2018
No Degree - Diagnostic Medical Sonography
South College
Associate of Science - Nursing
Gwinnett Technical College
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