Keyaila Bowers
Locust Grove,GA
Summary
A hardworking server with proven relationship-building and time management skills in busy restaurant environments. I successfully handle tables of all sizes with impeccable accuracy and handling proficiency. Strives to meet customers' needs, increase customer satisfaction and foster long-term loyalty. Versatile bartender offering genuine hospitality and exceptional bar service to customers. A talented and skilled multitasker who freely juggles competing priorities.Masters the preparation of special cocktails and the inspiration of new menus. A cheerful hostess who knows how to greet, accommodate and guide customers to the tables in a crowded restaurant. Ability to schedule meal reservations and respond to guest inquiries and complaints. An energetic and punctual person interested in the highest quality of service.
Remarkable service desk worker with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
2
2
years of professional experience
Work History
Service Desk
University of west Georgia Center Pointe Suites
Carrollton, GA
08.2023 - Current
- Helped residents with any questions
- Helped residents get into their dorm room if locked out
- Reported back to manager if anything happened during shifts
- Answered the phone
- Provided bins for residents
- Provided detailed reports on service desk performance metrics.
- Developed and maintained service desk procedures, processes, and policies.
- Managed service desk operations, including handling customer inquiries and complaints.
- Documented all service desk activities using established procedures and protocols.
Server, Bartender, and Hostess
The Broken Tee Restaurant
Locust Grove, GA
08.2022 - 12.2022
- Answered telephone to provide dining information and take reservations.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided exceptional service to high volume of daily customers.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
Associate of Science - Biology
Georgia Military College - Milledgeville
Milledgeville, GA05.2023
Skills
- Reliable and Trustworthy
- Professional Service Standards
- Hospitality and Guest Service
- Highly Organized
- Creative Problem Solving
- Service-Oriented
- Warm and Friendly
- Personable and Friendly
- Customer-Oriented
- Attention to Detail
- Active Listening and Communication
- Cleaning and Sanitizing
Timeline
Service Desk
University of west Georgia Center Pointe Suites
08.2023 - Current
Server, Bartender, and Hostess
The Broken Tee Restaurant
08.2022 - 12.2022
Associate of Science - Biology
Georgia Military College - Milledgeville