Keyaira Chiplin
Spring
Summary
Dynamic and detail-oriented professional with expertise in document management, proposal development, and time management. Proven ability to provide exceptional customer service and resolve issues efficiently while maintaining high standards of accuracy. Known for critical thinking and a solutions-driven approach, consistently delivering results in fast-paced environments. Adept at administrative support, data management and strategic planning with a focus on attention to detail and problem-solving.
Overview
6
6
years of professional experience
Work History
Pre-Sales Specialist
Reliance Matrix
05.2023 - 05.2024
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors for better pricing on equipment and supplies.
- Participated in team meetings to review progress against objectives set by management.
- Developed and implemented sales strategies to increase customer base.
- Established processes for tracking leads from initial contact through closure of sale.
- Maintained accurate records of customer interactions and transactions.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
Administrative Assistant
SOL Engineers
02.2022 - 04.2023
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Developed and maintained filing systems for confidential documents and records to keep clear communication between the contractors and engineers.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Customer Service Representative
Amazon
01.2019 - 12.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Supported sales team members to drive growth and development.
Unit Clerk Secretary
US Renal Care
01.2018 - 01.2019
- Maintained patient confidentiality while managing inventory orders, scheduling appointments, and performing data entry.
- Ensured all patients needs were met promptly and safely, delivering efficient and compassionate service.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Performed data entry into an electronic health record system.
- Ensured accuracy of coding on patient accounts by verifying billing codes against medical records documentation.
- Acted as liaison between patients and family members and healthcare providers.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Documented vitals and added lab results into patient charts.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
Education
College Coursework - Business Management
Alcorn State University
01.2017
High School Diploma -
Vicksburg High School
01.2013
Skills
- Effective communication
- Problem solving
- Team collaboration
- Technical support
- Client relations
- Inquiry handling
- Sales software proficiency
- Pipeline management
- Inventory coordination
- Influencing skills
- Conflict resolution
- Customer service
- Contract negotiation
- Documentation and reporting
- Collaborate cross-functionally
Timeline
Pre-Sales Specialist
Reliance Matrix
05.2023 - 05.2024
Administrative Assistant
SOL Engineers
02.2022 - 04.2023
Customer Service Representative
Amazon
01.2019 - 12.2020
Unit Clerk Secretary
US Renal Care
01.2018 - 01.2019
College Coursework - Business Management
Alcorn State University
High School Diploma -
Vicksburg High School
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