Keyairius Fudge
BDC Service Representative
Macon ,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Top BDC Service Representative
Butler Toyota
Macon, GA
09.2022 - Current
- 2023 & 2024 President's Club: Top BDC Service Representative.
- Provided one-on-one training to help individuals reach their full potential within the organization.
- Maintained accurate records of employee progress throughout the duration of their training experience.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Set up appointments with customers according to schedule availability.
- Made average of 90 outbound and 70 inbound calls per day.
- Identified and solved problems with minimal guidance.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
Claims Representative
Geico
Macon, GA
08.2014 - 09.2021
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Responded to over 70 daily caller requests.
- Collaborated with management to enhance customer service experience and exceed team goals.
- Cross-trained and provided backup support for other departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
Education
High School Diploma -
Peach County High School
Fort Valley, GA 08.2008 - 05.2012
Skills
New hire training
Insurance industry experience
Goal oriented
Team leadership
Time management abilities
Adaptability
Phone etiquette
Call center experience
Multitasking Abilities
Technical training
Timeline
Top BDC Service Representative
Butler Toyota
09.2022 - Current
Claims Representative
Geico
08.2014 - 09.2021
High School Diploma -
Peach County High School
08.2008 - 05.2012