Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keyaki Dean

Stockbridge,GA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Specializing in technical leadership and records management. Enhances operations with financial, operational and project management expertise. Accomplished in reducing costs and effortlessly handling day-to-day challenges. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Specialist

Lutheran Towers
Atlanta, GA
01.2022 - 01.2024
  • Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
  • Assisted in the coordination and execution of day-to-day operational activities, ensuring efficient workflow and timely completion.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Provided comprehensive administrative support to department heads, managing calendars, and scheduling meetings.
  • Developed and implemented efficient systems and procedures to streamline office operations.
  • Assisted in the planning and execution of company events, conferences, and meetings.
  • Collaborated with cross-functional teams to ensure effective communication and coordination of tasks and projects.
  • Prepared and distributed internal communications, including memos, and newsletters.
  • Acted as a liaison between departments and vendors, fostering positive relationships and facilitating information flow.
  • Managed office supplies, equipment, and maintenance requests, optimizing inventory levels and cost-efficiency.
  • Maintained and organized files, records, and databases, ensuring accuracy and easy accessibility.
  • Answered calls to field inquiries from residents, vendors and various other callers seeking information
  • Identified and implemented inventory system for organization's grocery store.
  • Assisted in the application and certification process for residents, ensuring accurate and timely processing.
  • Collaborated with property management teams to address maintenance and repair issues, ensuring tenant satisfaction.
  • Drafted communications regarding changes in policy or procedure updates for distribution throughout the organization.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Organized client meetings to provide project updates.
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits.
  • Entered data into accounting software programs such as QuickBooks.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Coded invoices and other records to maintain organized and accurate records.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Assisted with the preparation of audit, including gathering supporting documentation.
  • Assisted external auditors during annual audits by providing requested documents and information.
  • Conducted tours of the property for prospective tenants.
  • Participated in weekly team meetings to ensure communication between departments was clear and effective.
  • Maintained accurate records of all resident communications.
  • Processed applications from prospective tenants according to established procedures.
  • Assisted in the preparation of leasing documents such as leases, renewal agreements, addendums and other related paperwork.
  • Performed administrative tasks such as filing, data entry, and invoice processing.
  • Processed applications from prospective tenants while verifying credit scores, employment status, income level.
  • Received rent payments and tracked transactions in accounting software.
  • Reviewed and evaluated prospective tenants' applications to determine eligibility for tenancy.
  • Processed rent payments from residents in accordance with company policy procedures.
  • Maintained accurate records of resident interactions, progress notes, and files.
  • Obtained signatures for financial documents and internal and external invoices.
  • Compiled data into spreadsheets for analysis or reporting purposes.
  • Coordinated repairs for office equipment to keep equipment functional and running.

Executive Administrative Assistant

Lutheran Towers
Atlanta, GA
10.2019 - 01.2022
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Created newsletters to share company updates and events.
  • Maintained confidential records and files related to executive operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Conducted research on various topics as requested by executive management.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Coordinated multiple schedules using online calendaring system.
  • Designed PowerPoint presentations for monthly board meetings with top-level executives.
  • Managed a portfolio of donors, ensuring timely and accurate acknowledgement of gifts.
  • Maintained records of all donations received, including cash, checks and in-kind contributions.
  • Coordinated with the finance team to ensure accuracy in donation processing and reporting.
  • Organized events to promote fundraising activities such as campaigns.
  • Planned marketing materials such as brochures and online content to attract new donors.
  • Created presentations for potential major gift donors to highlight the organization's mission and programs.
  • Assisted with grant applications by researching funding opportunities, writing proposals, and submitting applications.
  • Researched best practices in philanthropy to improve the effectiveness of fundraising initiatives.
  • Collaborated with other departments to coordinate special projects related to donor recognition or stewardship.
  • Generated monthly donor statements that accurately reflected individual giving histories.
  • Created and wrote content for annual fund brochures, and direct mail appeals.
  • Maintained accurate records of employee time cards and attendance records.
  • Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
  • Coordinated onboarding process for new hires, including orientation and benefits enrollment.
  • Reviewed resumes and applications to determine which candidates met the position criteria.
  • Performed reference checks on finalist candidates prior to extending offers of employment.
  • Managed employee onboarding program for new hires ensuring completion of all required documents.
  • Generated annual reports using various software tools.
  • Managed the production of accurate and timely financial statements.

Jewelry Team Lead

Sam's Club
Morrow, GA
08.2011 - 10.2019
  • Assisted in training new jewelry team members on product knowledge and customer service techniques.
  • Ensured all Jewelry procedures, policies, and standards are understood and followed by associates
  • Maintained presentation standards through proper utilization of visual displays and merchandise content
  • Handled all escalated customer service issues and resolved promptly
  • Reviewed business driving opportunities with management and coordinate implementation within the area
  • Audited transactions and responsible for daily cash/credit reconciliation
  • Identified customer needs and made recommendations in alignment with their expressions
  • Assisted in maintaining visual merchandising standards, ensuring an appealing and organized store environment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Member Service Representative

Sam's Club
Morrow, GA
05.2011 - 08.2011
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Answered incoming calls regarding membership benefits and services.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Processed loan applications and documented loan decisions according to policy requirements.
  • Verified identity information on new accounts using established procedures.
  • Identified opportunities for cross-selling additional products or services based on member needs.
  • Attended training sessions regularly to stay abreast of changes in company policies or procedures.
  • Assisted colleagues with tasks as needed during peak times of activity.
  • Answered member questions about products and services.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Completed transactions for membership renewals and extensions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Resolved inquiries or complaints from current or prospective members in a timely manner.

Front Desk Receptionist

Nissan and Honda (Hire Dynamics)
Austell, GA
06.2012 - 09.2012
  • Managed a multi-line phone system, promptly answering and directing incoming calls to the appropriate departments or individuals
  • Scheduled appointments for customers and coordinated with sales representatives and service technicians to ensure smooth operations
  • Assisted customers with inquiries, providing information about available vehicles, pricing, and financing options
  • Maintained accurate and up-to-date customer records and files
  • Generated reports for submission to management detailing overall daily sales
  • Handled customer complaints and issues, resolving them in a timely and professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Member Service Desk Associate

BJ's Wholesale
08.2008 - 08.2011
  • Greeted members and provided exceptional customer service at the member service desk, managing inquiries, resolving issues, and ensuring member satisfaction
  • Processed new member sign-ups, renewals, and upgrades, explaining membership benefits, policies, and procedures
  • Assisted in training new employees, providing guidance on customer service standards and procedures
  • Assisted members with account management, including updating personal information, adding or removing authorized buyers, and processing payment transactions
  • Investigated and resolved member complaints, addressing concerns promptly and ensuring a positive resolution
  • Managed merchandise returns and exchanges, ensuring adherence to company policies and procedures
  • Maintained accurate records of transactions, membership data, and inventory levels
  • Collaborated with team members to achieve departmental goals, working effectively in a fast-paced environment
  • Operated the cash register and processed transactions accurately, handling cash, credit cards, and electronic payments.

Program Operations Assistant

National Center of Birth Defects & Developmental Disabilities
Atlanta, GA
05.2009 - 08.2010
  • Managed program documentation, ensuring accurate record-keeping and proper filing of reports, invoices, and other essential paperwork
  • Participated in meetings for professional development and updates on company processes
  • Planned travel arrangements, scheduled appointments, and prepared paperwork needed to accommodate requests
  • Collaborated with team members to develop and maintain program budgets, tracking expenses and monitoring financial resources
  • Managed all automated reporting systems.
  • Answered incoming calls and recorded accurate messages.
  • Scanned documents using high-speed scanners for digital archiving purposes.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.

Assistant Manager

Kay Jewelers
01.2003 - 01.2009
  • Assisted the store manager in daily operations, including staff supervision, scheduling, and training
  • Developed and implemented strategies to increase sales, resulting in a 100% improvement in overall store revenue
  • Performed and supervised daily customer service operations (e.g
  • Orders and payments)
  • Managed jewelry inventory, including receiving and tracking of merchandise, ensuring accurate stock levels and minimizing shrinkage
  • Trained and mentored sales associates on sales techniques, product knowledge, and customer engagement to enhance team performance
  • Participated in ongoing product training sessions to stay updated on jewelry trends and new arrivals
  • Reviewed applicants for open positions and assisted with training and coaching of new/current staff
  • Conducted daily audits to ensure loss prevention
  • Managed bank deposits, balance point of sale drawers and safe
  • Collaborated with the design team to create customized jewelry pieces for clients, ensuring their vision was brought to life with attention to detail and craftsmanship
  • Established strong relationships with clients, providing personalized service and cultivating a loyal customer base.

Education

Skills

  • Office management and coordination
  • Calendar management and scheduling
  • Project management
  • Document and data management
  • Team leadership and training
  • Travel arrangement and expense reporting
  • Event planning and coordination
  • Customer service
  • Communication and interpersonal skills
  • Administrative Support
  • Quality Control
  • Conflict Resolution
  • Record Maintenance
  • Constant Contact
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Time Management and organizational skills
  • Canva
  • Program Evaluation
  • Quantitative Skills
  • Logistics Management
  • Cross-Functional Communication
  • Scheduling Expertise
  • Planning and Coordination
  • System Development
  • Document Control
  • Status Reporting
  • Contract Analysis
  • Database Analysis
  • Database Record Keeping
  • Database Management
  • Financial Management
  • Recordkeeping
  • Bank Reconciliation
  • QuickBooks Experience
  • Financial Statement Preparation
  • Inventory Control
  • Accounts Payable
  • Data Entry
  • Microsoft Excel
  • Telephone Etiquette
  • Business Administration
  • Invoice Processing
  • Office Management
  • Information Confidentiality

Certification

  • Certified Eden Alternative
  • SAHMA Affordable Housing Conference
  • LeadingAge Georgia Leadership Academy
  • Fair Housing
  • The Extraordinary Administrative Professional

Timeline

Operations Specialist

Lutheran Towers
01.2022 - 01.2024

Executive Administrative Assistant

Lutheran Towers
10.2019 - 01.2022

Front Desk Receptionist

Nissan and Honda (Hire Dynamics)
06.2012 - 09.2012

Jewelry Team Lead

Sam's Club
08.2011 - 10.2019

Member Service Representative

Sam's Club
05.2011 - 08.2011

Program Operations Assistant

National Center of Birth Defects & Developmental Disabilities
05.2009 - 08.2010

Member Service Desk Associate

BJ's Wholesale
08.2008 - 08.2011

Assistant Manager

Kay Jewelers
01.2003 - 01.2009

Similar Profiles

CREATE PROFILE
Keyaki Dean