KeyAmberiya Washington
Longview,TX
Overview
7
7
years of professional experience
Work History
Seller Support Agent
Walmart
08.2022 - Current
- Utilized data-driven insights to recommend process improvements that drove efficiency gains within the support team.
- Improved customer satisfaction by efficiently addressing and resolving seller inquiries and concerns.
- Managed high volume of inbound calls, consistently maintaining professional demeanor and ensuring quality service.
- Collaborated with team members to develop best practices for handling complex cases, resulting in streamlined processes.
- Enhanced seller experience with timely and accurate information on account management, policies, and procedures.
- Facilitated effective communication between internal departments to expedite issue resolution for both sellers and customers alike.
- Provided exceptional support for sellers by troubleshooting technical issues related to listings, orders, payments, and reports.
- Assisted sellers in navigating the online platform to optimize their store presence and increase sales potential.
- Exceeded expectations in case resolutions with clear problem-solving strategies tailored towards individual seller needs.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sandwich Artist
Subway
02.2020 - Current
- Responsible for food prep, dish washing and sanitation
Cashier/Sales Associate
Kohl's
11.2019 - 01.2020
- Handled cash and electronic transactions, assisted customers with making purchases and finding merchandise.
Customer Service Representative
The Results Companies
01.2019 - 06.2019
- I was a representative for Blue Cross Blue Shield of Michigan, While working there I learned how to be confident and thorough in my work.
Shipping Clerk
SANDERSONS FARMS
04.2018 - 10.2018
Education
High school or equivalent - GED
Kilgore College
Longview, TX05.2025
Skills
- CSR
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Cashiering
- Microsoft Word
- Cash Handling
- POS
- Inventory
- Food Service
- Food Preparation
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Office
- Food Safety
- Busser
- Food Production
- Communications
Timeline
Seller Support Agent
Walmart
08.2022 - Current
Sandwich Artist
Subway
02.2020 - Current
Cashier/Sales Associate
Kohl's
11.2019 - 01.2020
Customer Service Representative
The Results Companies
01.2019 - 06.2019
Shipping Clerk
SANDERSONS FARMS
04.2018 - 10.2018
High school or equivalent - GED
Kilgore College