Keyana Bathersfield
MedStar Washington Hospital Center
Washington,DC
9
years of professional experience
Healthcare administrative professional with hospital, medical office, and higher-education experience. Skilled in patient and staff workflow coordination, scheduling, records, documentation, high-volume communication, and multidisciplinary support. B.S. in Health Services and current MBA candidate, bringing strong organization, professional communication, discretion, and problem-solving to healthcare operations and coordinator roles.
Work History
Unit Secretary, 4G Med/Surg ICU
7 Months- Support daily administrative and operational functions in a high-acuity Med/Surg ICU, coordinating information among nurses, physicians, patients, families, and hospital departments.
- Support patient admissions, transfers, discharges, documentation, and time-sensitive unit workflows while maintaining accuracy and confidentiality.
- Use hospital information systems and electronic workflows to support documentation, communication, and efficient unit operations.
Unit Secretary
1 Year 1 Month- Coordinated admissions, discharges, appointments, staff schedules, and daily administrative activities to support patient flow and unit operations.
- Served as a communication liaison among physicians, nurses, patients, families, and healthcare team members; managed multi-line calls and messages.
- Prepared patient reports and administrative documentation while maintaining organized records and supporting fast-paced healthcare operations.
Administrative Coordinator
1 Year 3 Months- Managed front-desk operations and served as a primary point of contact for students, staff, vendors, and visitors.
- Coordinated inquiries and communications, maintained administrative information, and supported management with special projects and deadline-driven assignments.
Receptionist / Administrative Assistant
2 Years 9 Months- Created and maintained patient charts in an EMR; entered demographics, scheduled appointments, answered phones, and supported patient service.
- Recorded patient vital signs, prepared invoices, maintained billing records, and supported daily medical-office operations.
Education
Master of Business Administration (MBA)
Candidate
B.S. - Health Services
Skills
Healthcare Administration
Administrative Coordination
Patient Services
Patient Flow
Appointment Scheduling
EMR/EHR
Medical Records
Data Entry
Documentation
Physician & Staff Communication
Front Desk Operations
Billing & Insurance Support
Microsoft Office
Confidentiality
Multitasking
Problem Solving
Cross-Functional Collaboration
Timeline
Unit Secretary, 4G Med/Surg ICU
MedStar Washington Hospital Center
03.2026 - CurrentRead More
Unit Secretary
Ascension Living Carroll Manor
12.2024 - 01.2026Read More
Administrative Coordinator
Johns Hopkins University
02.2023 - 05.2024Read More
Receptionist / Administrative Assistant
Nirvana Holistic Medicine & Spa
02.2018 - 11.2020Read More
Strayer University
Master of Business Administration (MBA)
Read More
Trinity Washington University
B.S. from Health Services
Read More