Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyana Boyce

Fayetteville,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Network Service Team

CareCentrix
11.2020 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Verified client information by analyzing existing evidence on file.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services and company information.
  • Managed over 50 customer calls per day

Customer Service Representative

Avon Products
06.2012 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.
  • Managed over 50 customer calls per day.

Customer Service Representative

Everise
10.2016 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered prompt service to prioritize customer needs.
  • Managed over 50 customer calls per day.

Education

High School Diploma -

Alger B. Wilkins
Fayetteville, NC
05.2012

Skills

  • Team Support
  • Network Topology
  • Customer Inquiries
  • Juniper Switching
  • Customer Satisfaction
  • Performance Monitor
  • Identify Needs

Timeline

Network Service Team

CareCentrix
11.2020 - Current

Customer Service Representative

Everise
10.2016 - 11.2020

Customer Service Representative

Avon Products
06.2012 - Current

High School Diploma -

Alger B. Wilkins
Keyana Boyce