Keyana Boyce
Fayetteville,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Amazon
Remote, NC
05.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Monitored customer feedback to identify areas for improvement.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Personal Shopper
Instacart
12.2018 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Provider Services Representative
CareCentrix
Remote, NC
08.2021 - 05.2024
- Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Customer Service Representative
Everise
Remote, Nc
02.2020 - 08.2021
- Processed orders and managed customer accounts in the system.
- Utilized CRM software to track interactions and maintain records.
- Handled escalated complaints with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Applied Science - Early Childhood Care And Education
Central Carolina Community College
Sanford, NC08-2025
High School Diploma -
Alger B. Wilkins
Fayetteville, NC05-2012
Certificate - Certified Nurse Assistant
Central Carolina Community College
Sanford, NC04-2025
No Degree - Licensed Practical Nurse
Central Carolina Community College
Sanford, NC12-2026
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Healthcare documentation
- Adaptable learning
- Problem resolution
- Support case resolution
- Problem-solving
Personal Information
Timeline
Customer Service Representative
Amazon
05.2024 - Current
Provider Services Representative
CareCentrix
08.2021 - 05.2024
Customer Service Representative
Everise
02.2020 - 08.2021
Personal Shopper
Instacart
12.2018 - Current
Associate of Applied Science - Early Childhood Care And Education
Central Carolina Community College
High School Diploma -
Alger B. Wilkins
Certificate - Certified Nurse Assistant
Central Carolina Community College
No Degree - Licensed Practical Nurse
Central Carolina Community College