Summary
Overview
Work History
Education
Skills
Timeline
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Keyana Butler

Hyattsville,MD

Summary

Dynamic hospitality professional with extensive experience at Embassy Suites Washington Convention Center, excelling in night audit processes and front desk operations. Proven ability to enhance guest satisfaction through exceptional service and effective problem-solving. Skilled in staff training and maintaining accurate financial records, ensuring compliance and operational excellence.

Overview

12
12
years of professional experience

Work History

Night Auditor

Embassy Suites Washington Convention Center
06.2023 - Current
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of 388 rooms daily room occupancy and hotel revenue.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.

Front Desk Supervisor

Hampton Inn
02.2018 - 02.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Completed bi-weekly payroll for 10 employees.

Front Desk Agent

Gaylord National Convention Center
09.2019 - 01.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

CNA

At Home Comfort
09.2013 - 02.2018
  • Assisted 16 residents with daily living activities, promoting independence and dignity.
  • Checked resident vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced residents' satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of resident information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring residents, minimizing the risk of injury for both parties.

Education

Graduate Certificate - Certified Nursing Assistant

Genesis Healthcare
Fredericksburg, VA
06-2008

High School Diploma -

Richard Milburn
Dumfries, VA
06-2000

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Night audit reports
  • Teamwork and collaboration
  • Resolving issues
  • End-of-day processes
  • Guest services
  • Reservations
  • Time management
  • Staff training
  • Office supervision

Timeline

Night Auditor

Embassy Suites Washington Convention Center
06.2023 - Current

Front Desk Agent

Gaylord National Convention Center
09.2019 - 01.2020

Front Desk Supervisor

Hampton Inn
02.2018 - 02.2023

CNA

At Home Comfort
09.2013 - 02.2018

Graduate Certificate - Certified Nursing Assistant

Genesis Healthcare

High School Diploma -

Richard Milburn

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