Summary
Overview
Work History
Education
Skills
Timeline
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Keyana Davis

Coral Springs,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Fiserv
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Cross-trained and provided backup support for organizational leadership
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Managed over 50 customer calls per day.

Cashier/ sales

ROSS STORES INC
07.2020 - 03.2021
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Mentored new team members on sales software system operation.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Increased Sales by 10%

Cashier

KFC
08.2018 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Lifted up to 25 pounds at once

Cashier

STEAK AND SHAKE
08.2019 - 03.2020
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.

Education

TO JUNE 2021 -

COCONUT CREEK HIGH
Coconut Creek, FL

High School Diploma -

CORAL SPRING HIGH
Coral Springs, FL
06.2021

Skills

  • Customer Service
  • Refund Processing
  • Coordination
  • Documentation
  • Customer Relations
  • Customer Retention Strategies
  • Call Center Operations
  • Critical Thinking

Timeline

Customer Service Specialist

Fiserv
09.2021 - Current

Cashier/ sales

ROSS STORES INC
07.2020 - 03.2021

Cashier

STEAK AND SHAKE
08.2019 - 03.2020

Cashier

KFC
08.2018 - 03.2021

TO JUNE 2021 -

COCONUT CREEK HIGH

High School Diploma -

CORAL SPRING HIGH

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Keyana Davis