Summary
Overview
Work History
Education
Skills
Experience
Education and Training
Certification
Timeline
Generic

Keyana Drayton

San Angelo,TX

Summary

Customer-focused background. Responds quickly to customer requests and concerns. Creates positive, inviting environment for customers and residents. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experience with animals. Experience with large groups of dogs!

Overview

8
8
years of professional experience
1
1
Certification

Work History

Greeter and Handler

Doozydog Club
07.2024 - 07.2025
  • Clean and restock Playpens
  • Entertain and place dogs in playpens in an organized way by size and temperament
  • Feed and hydrate dogs as needed
  • Create boarding, daycare, and grooming appointments for guest
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.

Front Desk Receptionist

Hampton Inn and Suites
10.2022 - 11.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Associate

Hampton Inn Suites
09.2021 - 06.2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Trained newly hired employees on front desk procedures and business operations.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Cashier/Sales Associate

Ross Dress for Less
06.2020 - 07.2021
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Volunteer(Lead Kids Group)

Eastlake Church
10.2017 - 02.2020
  • Performed wide range of administrative, and support duties and functions relating to various aspects of organization.
  • Helped with prep, set up, and breakdown of community and public events.
  • Encouraged people to be active in community through organizational events and projects.
  • Watch children while their parents are at adult services
  • Lead groups of kids, making it a fun, yet learning environment

Sales Associate

Forever 21
10.2019 - 01.2020
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as point of contact for internal and external customers across departments.

Lifeguard

Aquatica San Diego, SeaWorld's Water Park
05.2019 - 10.2019
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Maintained neat and clean pool area and clean water.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.

Education

Some College (No Degree) - Child Development

Southwestern College
Chula Vista, CA

High School Diploma -

Olympian High School
Chula Vista, CA
06.2019

Skills

  • Safety enforcement
  • Exchanges and refunds
  • Communication
  • Friendly, positive attitude
  • Teambuilding
  • Pet care
  • Cash register operation
  • Hospitality services
  • Multi-line phone systems
  • Listening skills
  • Reservations
  • Credit card payment processing
  • Problem-solving abilities
  • High-energy attitude
  • Customer relations
  • Inbound and Outbound Calling
  • Cpr certified

Experience

[],["Sales and Related Workers, All Other"],["Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers"]

Education and Training

true,other,other

Certification

CPR/BLS certified!

Timeline

Greeter and Handler

Doozydog Club
07.2024 - 07.2025

Front Desk Receptionist

Hampton Inn and Suites
10.2022 - 11.2023

Front Desk Associate

Hampton Inn Suites
09.2021 - 06.2022

Cashier/Sales Associate

Ross Dress for Less
06.2020 - 07.2021

Sales Associate

Forever 21
10.2019 - 01.2020

Lifeguard

Aquatica San Diego, SeaWorld's Water Park
05.2019 - 10.2019

Volunteer(Lead Kids Group)

Eastlake Church
10.2017 - 02.2020

High School Diploma -

Olympian High School

Some College (No Degree) - Child Development

Southwestern College

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Keyana Drayton