Keyana Golds
Fayetteville,GA
Summary
Forward-thinking Executive Assistant with 10+ years of administrative experience in managing client-centric office operations. Gifted at managing busy schedules, organizing projects, and prioritizing tasks with professionalism and sound judgment. Proven talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impact, conserve time, and boost efficiency. A problem-solver, dedicated, and adaptable professional ready to bring value to your organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Specialist
Fulton County Library Services
07.2024 - Current
- Serve as liaison between the Library Services department, other division personnel, the public, and outside agencies for the distribution and receipt of event and tour reservations.
- Provide administrative/secretarial support for management and staff of the Library Services department and provides relief of routine administrative tasks.
- Coordinate meeting room arrangements for scheduled events to ensure appropriate setup and functionality of required equipment. Attend meetings to assist with smooth operational flow.
- Process documentation pertaining to meeting room reservations and generate statistical reports to distribute to management.
- Receive and sort incoming documentation and materials to distribute to appropriate personnel. Process outgoing mail, copy and distribute forms, reports, correspondence and other documentation.
- Perform customer service functions in person and via telephone to provide information regarding department services, policies, and procedures. Receive and review booking requests and verify date availability to prevent overlap and double-booking.
- Provide administrative support for boards, committees, and other meetings. Assist with the preparation of meeting booklets and related documentation.
- Maintain library's calendar webpage and reservation spreadsheet by adding upcoming events and implementing detail changes accordingly.
- Maintain department's physical and digital filing system. Retrieve and replace files, scan records into shared drive, shred confidential or obsolete documents and conduct record maintenance activities in compliance with guidelines governing record retention.
- Monitor inventory of department supplies and forms to ensure availability of adequate materials to conduct work activities. Initiate order requests for new or replacement supplies.
- Operate a personal computer, scanner, telephone, shredder, and general office equipment necessary to complete essential functions
Administrative Assistant
Million Solar, LLC
09.2023 - 06.2024
- Developed and implemented marketing strategies to promote solar products and services by 30%
- Created marketing materials such as PowerPoint presentations, flyers, and digital content to support sales efforts
- Managed digital marketing campaigns, including social media, email marketing, and online advertising
- Generated 50 new leads through various channels, such as digital marketing, events, and partnerships
- Analyzed market trends and customer behavior to identify opportunities for growth
- Collaborated with the CEO to develop targeted marketing campaigns and promotions
- Managed the company's online presence on social media profiles
- Conducted market research to identify new opportunities and competitive threats
- Built and maintained relationships with customers to promote solar products and services, increasing sales by 20%.
Executive Assistant
Impacting Villages in Africa Ministries
04.2023 - 01.2024
- Managed social media accounts to optimize web content, build brand awareness, and improve follower engagement by 40%
- Developed a monthly company newsletter and distributed to over 800 email addresses via Constant Contact
- Meticulously researched, drafted, and submitted eight comprehensive grant proposals to secure funding for various projects and initiatives
- Conducted training sessions for 10+ employees and implemented new file-sharing protocols, reducing document retrieval time by 60%
- Leveraged word processing software to create proposals, letters, and memos
- Supervised executive calendar while allocating tasks to administrative support team for smooth operational flow
- Maintained confidential records and files related to executive operations
- Managed travel itineraries for the CEO, optimizing schedules and reducing travel costs by 15%.
Executive Assistant
Eminent Hospitality Solutions
02.2023 - 05.2023
- Organized 15 community events with an average attendance of 100 participants
- Generated 50+ invoices, registration reports, and prepared bi-weekly payroll with 100% accuracy
- Managed computer-based filing and organization systems for records, reports, and documents
- Liaised with other administrative team members on special projects and events to ensure efficiency
- Managed and coordinated schedules for the CEO, optimizing meeting arrangements and increasing productivity by 25%
- Created and distributed meeting agendas and minutes for 10+ meetings, improving meeting efficiency by 20%
- Edited and finalized 100+ executive communications, reports, and presentations, ensuring accuracy and professionalism.
Post-Graduate Curriculum Data Specialist
NYU Langone Hospital - Long Island
10.2016 - 10.2021
- Improved learner outcomes and streamlined accreditations and transcript processes by 10%
- Boosted data integrity and compliance by 80% through quarterly audits of 50+ programs
- Maintained organized electronic and physical record-keeping systems for easy access and retrieval
- Generated accounts receivable and revenue reports; adeptly resolved countless system/account issues
- Utilized MS Excel and PowerPoint to create impactful data presentations
- Grew attendee registrations by 15% with creative marketing strategies
- Compiled detailed financial and progress reports
- Contributed to educational workshops, meetings, and conferences as a facilitator
- Developed instructional materials and updated SOPs using Adobe Pro and audio software to train 50+ staff on operational updates
- Processed over 1000 customer payments and supported account setup and program enrollment.
Program Coordinator
Scientiae, LLC
09.2009 - 09.2016
- Successfully coordinated shipping and logistics for 500+ Medical Education events, achieving high attendance rates
- Cultivated strong relationships with program stakeholders, promoting effective collaboration and enhancing team dynamics
- Administered learner credits to thousands of attendees, ensuring accurate data reporting to third-party affiliates for prompt credit processing
- Created and managed online event listings, resulting in increased registrations and amplified marketing effectiveness by 15%
- Processed and distributed honorarium and expense reimbursements to 100+ program speakers, maintaining timely and accurate compensation
- Administered program budgets and managed inventory, achieving cost efficiencies and adhering to project timelines.
Education
High School Diploma -
Boys and Girls High School
Skills
- Microsoft Office Suite
- Calendar Management and Scheduling
- Employee Training and Development
- Written and Verbal Communication Skills
- Organizational Skills
- Time Management
- Problem-Solving
- Researching and Reporting
- Marketing
- Technology Proficiency
- Event Planning
- Travel Arrangements
- Expense Tracking and Financial Reporting
Websites
Certification
Continuing Professional Development (CPD) Certificate, 2019, CMC Canada
Timeline
Administrative Specialist
Fulton County Library Services
07.2024 - Current
Administrative Assistant
Million Solar, LLC
09.2023 - 06.2024
Executive Assistant
Impacting Villages in Africa Ministries
04.2023 - 01.2024
Executive Assistant
Eminent Hospitality Solutions
02.2023 - 05.2023
Post-Graduate Curriculum Data Specialist
NYU Langone Hospital - Long Island
10.2016 - 10.2021
Program Coordinator
Scientiae, LLC
09.2009 - 09.2016
Continuing Professional Development (CPD) Certificate, 2019, CMC Canada
High School Diploma -
Boys and Girls High School
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