Summary
Overview
Work History
Education
Skills
Timeline
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Keyana Hill

Sacramento,CA

Summary

Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Benefit Advisor

Unum Group
12.2021 - Current
  • Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
  • Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
  • Resolved over 100 client inquiries efficiently through clear communication daily, resulting in improved customer relationships and trust.
  • Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.

Lead Member Service Representative

Golden 1 Credit Union
02.2020 - 02.2021
  • Provided comprehensive training and mentoring to new team members, fostering a supportive work environment conducive to professional growth.
  • Streamlined service processes for improved efficiency, resulting in shorter wait times and higher member retention.
  • Served as a liaison between the front-line staff and management bridging communication gaps and promoting alignment on key priorities.
  • Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.

Non-Emergency Medical Scheduler

LogistiCare
12.2017 - 12.2018
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Education

Certificate - Sterile Processing Technology

Herzing University
Dearborn, MI
12.2024

Bachelor of Arts - Sociology

Wiley University
Marshall, TX
2017

Skills

  • Goal-Oriented
  • Compliance knowledge
  • Ethics and integrity
  • Benefits Administration
  • Accuracy and Attention to Detail
  • Data Entry Software
  • Computer Proficiency
  • Professional telephone demeanor
  • Appointment Scheduling
  • Problem Resolution
  • Healthcare industry understanding
  • Medical Terminology

Timeline

Benefit Advisor

Unum Group
12.2021 - Current

Lead Member Service Representative

Golden 1 Credit Union
02.2020 - 02.2021

Non-Emergency Medical Scheduler

LogistiCare
12.2017 - 12.2018

Certificate - Sterile Processing Technology

Herzing University

Bachelor of Arts - Sociology

Wiley University

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Keyana Hill